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Service Coordinator

Location: Rotterdam, Zuid-Holland, Netherlands
Job ID: R0026539
Date Posted: Sep 12, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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You will play a key role in the execution of Service projects and activities in Grid Integration Service Solutions in Rotterdam, The Netherlands. Reporting to the maintenance manager, you will coordinate on-site Service work while acting as the key point of contact for the customer during the execution of a Service job.

Your responsibilities

  • You will manage service and warranty projects.
  • Handle spare parts orders as well as planning shipping to the end customer.
  • Manage the whole chain from planning, order to handle resources, handling invoices and follow up the project.
  • Act as liaison between clients and company in all service and warranty topics.
  • Handle both commercial and technical questions between us and the client.
  • As a Service coordinator you will also address and resolve any issues and complaints, and report progress, problems and unresolved issues to manager or director.
  • Apply with Hitachi Energy’s HSE roles and regulations.

Your background

  • Minimum five years’ experience with project management task especially within Service.
  • Good skills in the substation segment and knowledge about transmission and distribution products, commissioning, spare parts and service/aftersales
  • Good computer skills and good knowledge in SAP or equivalent business systems and time planning tools
  • Engineering degree of at least bachelor or similar
  • Since this position is in The Netherlands, good knowledge of Dutch (spoken and written) is mandatory
  • Fluency in English (spoken and written)

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