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Global Customer Experience Training Manager - Transformers (f/m/d)

Location: Cordoba, Córdoba, Spain
Job ID: R0027606
Date Posted: Sep 9, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Human Resources
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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In alignment with Hitachi Energy Transformer Business Unit’s vision and growth strategy, you as Global Customer Experience training manager are responsible to deploy a training and development framework across the Innovation to Sales cycle.

Hitachi Energy views learning and development as an investment in our people, striving to provide an inclusive learning opportunity for all. The role of the Global Customer Experience Training manager relates to the formal education and training on marketing, sales and customer facing job related competencies, at global scale for the business.

This position requires working closely, in close collaboration and alignment, with different teams across the organization, especially the global functions and the regions.

Be a part of something special. Join us now!

Your responsibilities

  • You plan, design, implement, measure, and evaluate the results and effectiveness of the global training and certification programs across the whole product lifecycle
    (from product development, covering portfolio, digital, product marketing and marketing and sales, project management and design engineering, product and application engineering teams plus the customer facing organization)

  • You plan, develop and keep updated the training and certification programs for existing and new products and services, value-based selling, product management, sales, project management skills.

  • You guide and with the regional teams the regional implementation of global training programs and the required inputs for the regional training activities.

Your background

  • Bachelor's degree with 10+ years of experience in training program design, learning and development and/or operations/quality leadership with a proven record in training and employee development

  • Sales enablement, marketing and sales training experience is a plus

  • 5+ years' experience leading teams (remote leadership experience preferred)

  • Successful experience of developing and implementing sales enablement, customer facing teams training roadmap starting with a white page

  • A proven track record of continuous process improvement; positive leadership; strong planning experience and connecting solutions to business outcomes

  • Experience working in a fast paced, continually changing, matrixed environment

  • Comfort operating in a fast-paced environment with the ability to successfully multi-task and meet deadlines and customer demands with a sense of urgency

  • Effective trainer and coach of all levels of employees and leadership teams

  • A proven change agent who fosters teamwork and has proven ability to adapt

  • Fluent in English

  • Willingness to travel on business requirements

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