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Senior Technical Consultant - Data Classification

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Location: Melbourne Australia
Job ID: 1026155HV
Date Posted: Apr 16, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara CorporationHitachi Vantara Corporation
Profession (Job Category): Customer Service & Contact Center Operations
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire he future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

The team

The role of the Managed Services (MS) Senior Technical Consultant - Data Classification resides in the functional area of post-sales services as part of our highly experienced managed services team. Specifically, the role provides technical and operational support across the client's enterprise data classification technologies. These platforms may include Hitachi Vantara products, as well as 3rd Party solutions such as Spirion. This is delivered primarily from the customer site and various locations as required, balanced with working from home. The role at times is required to be involved in other non-operational tasks such as presales, project and governance related activities.

The Senior Technical Consultant - Data Classification works closely with Service Delivery Managers and other MS Technical Consultants and the customer to ensure a smooth ongoing data classification platforms operations and support. The position is also responsible for helping customers realise the value of their Hitachi Vantara solutions specific to data classification. This includes collecting and classifying data correctly, designing the approprite workflows and procedures, and understandings of mitigation and remediation strategies.

The role

For this position, an ideal fit will have a consulting-first mindset, ability to recognise customer needs and pain points and demonstrate strong communication skills (written, verbal, presentation, and promote customer satisfaction at the highest level). The goal will be to deliver the maximum value of the Hitachi Vantara solutions.
  • Take primary responsibility for the managed services data classification solutions, including the operation and support.
  • Consult with managed services customers and identify use cases, pain points, efficiency gaps, operational goals, business objectives, long-term vision, and align the Hitachi Vantara execution accordingly.
  • Provide timely communication to customers and internal teams.
  • Proactively contribute to the wider managed services team and company-wide knowledge sharing.
  • Self-motivated and able to efficiently manage your own schedule and workload.
  • Work independently and team collaboratively in a fast-paced environment.
  • Collaborate with internal departments to improve product delivery and customer experience.
  • Contribute to the overall improvement of the customer experience.
  • Articulate the importance of Data Governance.
  • Administer software components, specifically Spirion data classification solutions.
  • Maintain current knowledge of data classification trends and issues including current emerging technologies and best practices.
  • Provide technical expertise, guidance, and strategic recommendations to develop and deliver a roadmap that ensures that the current and planned technical solutions are compatible with the Customer business needs and strategic objectives.

What you'll bring
  • Degree in Computer Science or Information Technology, or equivalent combination of education and experience.
  • 5+ years of customer-facing experience consulting on data governance, data protection and lifecycle, or data classification solutions.
  • Knowledge \ experience with data classification best practices, products, compliance and associated regulations.
  • Outstanding customer-facing skills and strong focus on customer success.
  • Ability to discuss highly technical concepts to all audiences, ranging from non-technical to executive level technical decision makers.
  • Ability to adapt to a changing environment and manage multiple priorities.
  • Strong presentation, facilitation, writing and analytical skills.
  • Spirion solutions knowledge is a plus.
  • Exposure to enterprise infrastructure, operating systems, virtual platform technology, applications and databases desirable.
  • Proficient with data storage and concepts, along with a high level understanding of regulatory reqirements related to data.
  • Good knowledge of ITIL and working within the framework.
  • Demonstrated ability to work in a high volume, fast paced environment with many deadlines and competing priorities.

Competencies
  • Analytical: Collects and researches data; designs workflows and procedures; identifies data relationships and dependencies; synthesises complex or diverse information; uses intuition and experience to complement data.
  • Sense of Urgency: Understands the importance of making critical decision in a timely manner with strong attention to detail; realisation that efficiency and prioritisation is critical to success.
  • Customer Service: Manages difficult customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyses information skilfully; develops alternative solutions.
  • Written Communications: Presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
  • Oral Communication: Demonstrates presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
  • Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Planning/Organizing: Prioritises and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.


Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings . We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

About us

We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society . If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic . Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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