Job ID: R0018586
Date Posted: Nov 27, 2023
Segment: Connective Industries
Business Unit: Hitachi High-Technologies
Company Name: HITACHI HIGH-TECH AMERICA, INC.
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Entry Level
Job Schedule: Full time
WORK STYLE DESIGNATION: Hybrid (+50% onsite)
EXPECTED PAY RANGE: $16.11- $22.16 Per Hour
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
Perform all duties related to customer care functions to support accurate order entry and positive customer interaction. This position will support our high-tech analysis solutions designed to meet tough challenges of a rapidly evolving industrial sector. Our range of equipment delivers analysis that adds value throughout the production lifecycle, and our customer care team is an integral piece in maintaining our relationships with our customers.
Exhibit a positive and professional attitude towards customers at all times
Acknowledging and resolving customer requests across various communication channels, most importantly via phone
Processing orders, customer requests and additional documents in a timely manner
Effectively utilizing CRM to organize customer interactions and order details
Collaborating with colleagues across various departments to ensure customer satisfaction
EXPERIENCE AND TRAVEL REQUIREMENTS/ SKILLS AND ABILITIES
1-3 Years’ experience in a customer service-related position
Experience managing multiple projects and tasks and ability to prioritize to meet deadlines
Proficient in Microsoft Office
Previous experience with a CRM application - ideally Salesforce
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]