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ERP Solution Architect I2R

Location: Stoney Creek, Ontario, Canada
Job ID: R0030562
Date Posted: Sep 18, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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General Information:

The Hitachi Energy IS ERP Solution Architect Issue-to-Resolution is a member of the Hitachi Energy IS Platform & Applications team and responsible for the design, integrity and quality of an IS solution and of associated IS services delivered to Business, Support Functions and IS Technology domains as the case may be. Responsible that the IS solution/service provides the required functionality and meets the cost expectations of business. Collaborates with and contributes to project set-up and delivery as well as to service operations optimization. The Hitachi Energy IS ERP Solution Architect Issue-to-Resolution is accountable for managing workstream interdependencies mainly but not restricted to the areas of S/4 Service management.


  • Defines the technical IS solution and ensures alignment with other modules and surrounding IS applications through cooperation and collaboration across IS solution architects and IS delivery units.

  • Engages in requirement engineering to decide which requirements are covered by available standard functionalities, for which functionalities enhancements are needed and for which functionalities workarounds are accepted.

  • Be responsible for preparing the functional design , review and sign off the functional and technical use case specifications.

  • Determine non-functional requirements and ensure service/ solution operation standards are considered accordingly. Keeps knowledge up to date regarding new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions.

  • Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most cost efficient IS solutions/services for the business. Ensures manuals for users are created to describe the operating procedures. Consults, gives advice and supports the installation of new IS solutions/services, or the changing of existing IS solutions/services.

  • Commits and contributes to common result-oriented collaboration with the various business processes IS architectural domains as well as the various enterprise technology IS architecture domains. For assigned tasks, executes all actions in IS processes according to agreed RACIS specification.

  • In concert with the Global IS Domain Architect ensures that IS solution/service-related standards are considered accordingly. Provides support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice with/without carrying line responsibility.

  •  Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.


  • Bachelor degree preferred.

  • 5+ years of experience.

  • Knowledge on SAP ECC, SAP S4/Hana on Customer Service and Service Management.

  • Proficiency in both spoken & written English language is required.

Only selected applicants will be contacted. 

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