Customer Support Representative - Emerald

Hitachi Benefits

• TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
• Competitive pay rate: A rewarding above 'award' base pay rate + 11% Super
• Allowance: Housing Allowance on offer
• Health: Discounted Medibank health insurance policy
• Wellness program: access to Employee Assistance Program
• Stability: Permanent Full Time Position in a leading OEM with long term job security
• Uniform: Generous uniform supplied Full PPE
• Training and Development: Continuous training and upskilling with real career development opportunities, start your rewarding career now!
• Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
• Company culture: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable earthmoving equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

About the Opportunity

Due to accelerated growth and new upcoming projects, we have an exciting opportunity for a Customer Support Representative to join our Emerald team.

You will be the first point of contact for our company, trusted to be the integral link for supporting globally renowned major accounts and valued customers within the region. If you consider yourself to be a personable professional with a real passion for providing genuine customer service and project delivery then this is the perfect role for you!

About you - if you consider yourself to have the following, then we want to hear from you!

• Safety Commitment - Proactive awareness and total commitment to Hitachi's number one priority - always exercising a high standard of precaution and duty of care to yourself and for others around you
• Technical Knowledge - Trusted to provide holistic technical advice on hydraulics and mechanical components for Hitachi's excavator fleet
• Project Coordination - Committed to meeting deadlines through planning and execution of shutdowns
• Trade Qualified - Minimum Certificate III in Mechanical Engineering or related heavy diesel qualifications
• Leadership - Positively enabling the partnership by actively chasing improvement opportunities and timely resolution of queries
• Brand Ambassador - Personally connected to promoting Hitachi's service and parts components to deliver Total Customer Satisfaction and ensuring a high degree of service and support is maintained
• Personable and Professional Communication Skills - Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information.
• Experience - Previous mine site experience will be highly regarded.

About the Offer - What's in it for you?

• A competitive and rewarding salary package inclusive of Super & Company Biannual Bonuses
• Fully maintained company vehicle + Personal laptop + work mobile
• Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services
• End to end, OEM level training to ensure you are well equipped to perform your best
• Real opportunities for personal development within a world class, dynamic company
• A supportive management team which values your input in finding new and innovative ways of achieving success
• Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and genuinely value diversity at our company.