Helpdesk Technician
Location:
Rock Spring,
Georgia,
United States
Job ID: R0027499
Date Posted: Sep 8, 2023
Segment: Astemo
Business Unit: Hitachi Astemo
Company Name: HITACHI ASTEMO ROCK SPRING, INC.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No
Description
Position: Helpdesk Technician
Department: IT
Reports to: Helpdesk Manager
General Responsibilities:
Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.
Job Summary:
Researches and implements technological strategic solutions related to Helpdesk support
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email, and Help Desk requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10, Microsoft Office, and Imaging technologies
Qualifications:
Knowledge, skills, and abilities:
Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
Knowledge and understanding of IT systems, and how they interconnect.
Familiarity with mobile devices: iPhone and iOS
Basic Working knowledge of TCP/IP and LAN Networking
Adhere to all safety policies & guidelines
Willingness to take on special projects as directed by management.
Education: Associates Degree in IT or related area.
Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.
Job level determined by various factors such as organization size, responsibility, career stage, and capabilities.
Working conditions:
Physical Demands: Required to sit or stand for long periods of time. The ability to lift 30-50 lbs without assistance.
Travel: Local travel may be required as needed. Must have a valid driver’s license.
Location: Onsite, no possibility for remote work
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to am-jobs@hitachiastemo.com. Queries other than accommodation requests will not be responded to.
To apply, email resume to: [email protected].
