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Helpdesk Technician

Location: Rock Spring, Georgia, United States
Job ID: R0027499
Date Posted: Sep 8, 2023
Segment: Astemo
Business Unit: Hitachi Astemo
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Position: Helpdesk Technician 

Department: IT 

Reports to: Helpdesk Manager 


General Responsibilities: 

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations. 


Job Summary: 

  • Researches and implements technological strategic solutions related to Helpdesk support 

  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.  

  • Responds to telephone calls, email, and Help Desk requests for technical support.  

  • Documents, tracks, and monitors the problem to ensure a timely resolution. 

  • Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10, Microsoft Office, and Imaging technologies 



Knowledge, skills, and abilities:  

  • Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.   

  • Knowledge and understanding of IT systems, and how they interconnect.  

  • Familiarity with mobile devices: iPhone and iOS 

  • Basic Working knowledge of TCP/IP and LAN Networking 

  • Adhere to all safety policies & guidelines  

  • Willingness to take on special projects as directed by management. 

Education: Associates Degree in IT or related area. 

Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration. 


Job level determined by various factors such as organization size, responsibility, career stage, and capabilities. 


Working conditions: 

  • Physical Demands: Required to sit or stand for long periods of time. The ability to lift 30-50 lbs without assistance. 

  • Travel: Local travel may be required as needed. Must have a valid driver’s license.   

  • Location: Onsite, no possibility for remote work 


Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities  


If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to Queries other than accommodation requests will not be responded to. 

To apply, email resume to: [email protected].

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