Senior Manager, Service
Location:
Westford,
Massachusetts,
United States
Job ID: R0031299
Date Posted: Sep 28, 2023
Segment: Connective Industries
Business Unit: Hitachi High-Technologies
Company Name: HITACHI HIGH-TECH AMERICA, INC.
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Senior Management
Job Schedule: Full time
Remote: No
Description
Position Status: Full-Time
Work Style Designation: On-site
Work Location: Westford, MA
Travel Required: 25%
Expected Pay Range: $123,065 - $169,214
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
PRIMARY RESPONSIBILITIES
- Planning, organizing, and directing the Field Support activities (technical support and revenue generation) in concert with corporate and department goals and objectives. {E}
- Developing, implementing, and leading the Service Business unit go-to-market business strategy. {E}
- Preparing Service Business Unit budget and forecasts; maintaining P&L targets and achievement. {E}
- Scheduling assignments, projects, and training activities for Field Support personnel. {E}
- Acting as a liaison between Hitachi factories and the Service Business Unit in the transfer of knowledge and information. {E}
- Coordinating activities with R&D, product management groups, and sales to address market requirements, resolve technical product issues, and ensure customer satisfaction. {E}
- Coordinating and documenting factory product training and certification of Field Support staff. {E}
- Travelling domestically and internationally to assigned customer sites and other locations to assist in resolution of technical issues. {E}
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
- B.S. degree in a related Business or Science & Engineering field.
EXPERIENCE AND TRAVEL REQUIREMENTS
- Minimum of ten (10) years’ experience in the Analytical Instrumentation field. {E}
- Five (5) or more years’ experience in a related field service business management. {E}
- Experience managing a support team within a larger organization. {E}
- Experience analyzing and resolving complex instrument issues. {E}
- Experience in related instrument sales or product management. {NE}
- Technical knowledge and experience in X-ray Fluorescence, Thermal Analysis, Optical Spectroscopy, and/or Chromatography products and applications. {NE}
SKILLS AND ABILITIES REQUIREMENTS
- Demonstrated technical competence and business acumen.
- Good planning and organizational skills.
- Excellent interpersonal skills and ability to effectively communicate with customers, service department personnel, other departments, and third parties.
- Ability to exercise sound and prudent judgment.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
