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Customer Support Representative

Location: Cavan, South Australia, Australia
Job ID: 7BR68_1694486982
Date Posted: Sep 12, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable earthmoving equipment range lies a team of talented and dedicated people committed to providing industry-leading after-sales service and reliable solutions.

About the Opportunity

Hitachi is actively seeking a motivated individual to join the team in the position of Customer Support Representative for our Donaldson product group. The role will be based at our Cavan branch in Adelaide.

You are responsible to deliver a high level of customer support to all customers in the territory by acting as the focal point for their Parts requirements.

As a key member of the team, your other responsibilities will include:

  • Growth and new business development of the Donaldson Filter reseller network in line with the Branch's strategy and coordination with the HCA BDM.
  • Undertake discussions and negotiations with Resellers/Customers around the renewal of their filtration reseller or supply agreements with HCA.
  • Responsible for coordinating with all relevant departments and teams to ensure that all customer queries and requirements are attended to promptly while maintaining exceptional customer service.
  • Engage with Regional Business Development Manager to analyse market opportunities and form business development strategies

About you - if you consider yourself to have the following, then we want to hear from you!

  • Safety Commitment - Proactive awareness and total commitment to Hitachi's number one priority - always exercising a high standard of precaution and duty of care to yourself and for others around you
  • Experience in a customer support role in Earthmoving, Mining or associated industries - Preferred but not essential
  • An understanding of Filtration and their applications
  • Proactive and result-driven
  • Perform CRM Reporting
  • Ability to travel monthly to Regional area's
  • Able to gain a National Police/Department of Defence clearance


We are offering:

  • An attractive 75k + Super + Commissions
  • Fully maintained Company Vehicle + Personal Laptop + work mobile
  • Exclusive staff discounts on Medibank Health Cover and a wide range of other products and services
  • Permanent Full Time Position in a leading OEM with long term job security
  • Work in a company with professional development as an important focus
  • A supportive management team which values your input in finding new and innovative ways of achieving success

If this sounds like the perfect role for you, then please click APPLY NOW

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