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Apple - Communications - SME - Outreach Editor IRC194726

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Job ID: IRC194726
Date Posted: Oct 13, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Product Support
Job Type (Experience Level): Experienced
Job Schedule: Full-Time
Remote: No

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The core responsibility of Outreach Editors is to review external Maps customer reports that were initially rejected by POI Ops editors due to insufficient or ambiguous information. In many cases, upon initial web research of customer reports the customer information is unverifiable, POI Outreach editors are required to send a notification directly to the customers device requesting further information through our internal communications tool.


- Supplier communications.
- Escalations: Stop Claiming.
- Escalations: Failure Feeds.
- Escalations: Radars.
- Apple FTE Escalations.
- Failed downloads and expiring feeds report.
- Creation of documentation.

Above skills are needed over and above the editor skills listed below:

- 2+ years technical support or other problem solving experience required.
- Skilled researcher and comfortable using a variety of online sources.
- Good written communication skills.
- Keen attention to detail.
- Self-motivated.
- Customer service background (Communications team) preferred, but not necessary.
- Perform information validation by calling if required.
- QGIS skills preferable.
- MAC OS X experience preferred.
- Able to maintain positive attitude and attention to detail when performing repetitive tasks.
- Adaptable and able to learn new projects and processes.
- English fluency is a requirement as all tools, communication, documentation, training, work are in English (English on C2 level (CEFRL), certificate required):
- Can understand with ease virtually everything heard or read.
- Can summarize information from different spoken and written sources.
- Can express themselves fluently and precisely.
- The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.

Job Responsibilities:

- Supplier communications.
- Escalations: Stop Claiming.
- Escalations: Failure Feeds.
- Escalations: Radars.
- Apple FTE Escalations.
- Failed downloads and expiring feeds report.
- Creation of documentation.

What We Offer

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation. We are proud signatories to the Tech Talent Charter which was created because solving the diversity problem in tech requires a collective effort across companies and sectors -

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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