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Service Manager - Brisbane

Location: Brisbane, Queensland, Australia
Job ID: N3TY4_1694570178
Date Posted: Sep 13, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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Hitachi Benefits

  • Competitive salary: Package up to $177,000k inclusive of car allowance
  • TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
  • Health: Discounted Medibank health insurance policy
  • Wellness program: access to Employee Assistance Program
  • Stability: Permanent Full-Time Position in a leading OEM with long-term job security
  • Uniform: Generous uniform supplied with Full PPE
  • Training and Development: Continuous training and upskilling with real career development opportunities, Start your rewarding career now!
  • Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
  • Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

The Opportunity

Hitachi is seeking a strong, structured, and disciplined Leader for a rare and exciting opportunity to join the team in the position of Service Manager. In this role, you will plan, lead & control all aspects of the service operations across an expansive territory of South Queensland, Northern NSW, PNG and New Caledonia to meet customer expectations whilst remaining in line with expense & budget allocation.

Reporting to the Brisbane Branch Manager, you will also:

  • Maintain compliance with WHS, Environmental and QA policies
  • Manage financial & productivity performance of the service operation, including preparation of budgets, capital applications, daily controls & targets within company guidelines
  • Measure & analyse WIP, rework, as well as warranty expense, recovery & reporting
  • Oversee accuracy and timeliness of quotations & customer invoicing

This position is best suited to someone who is determined to plan work fronts efficiently and effectively to meet and exceed business objectives. You will enjoy and be experienced in providing holistic customer service solutions from an operational standpoint.

As the ideal candidate, you will also have:

  • Experience in service operations with the ability to engage and enable a team of dedicated and talented service staff to achieve business objectives
  • A commitment to enhancing relationships with customers, peers and the community
  • A developed understanding of OEM-level services (relevant tertiary / trade qualifications will be highly regarded)
  • Financial acumen with a proven work history evaluating labour costs and project expenditure
  • A strong ability to navigate complex issues, ambitious in achieving success.

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

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