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Customer Quality Manager

Location: Mount Pleasant, Pennsylvania, United States
Job ID: R0030896
Date Posted: Sep 28, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Quality Management
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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General information:

Hitachi Energy is seeking a Customer Quality Manager for its Mount Pleasant, PA location. This role is responsible for developing and implementing of quality metrics, policies and procedures that ensure customer quality.


  • Develop and improve customer satisfaction levels via VOC, data analysis and CAPA.
  • Monitor quality system trends using process control methodologies, improvement actions and ensure proper root cause analysis and countermeasures.
  • Provide leadership for employees through effective communications, coaching, training, and development.
  • Drive change through corrective action and problem-solving methodologies to improve overall processes in High Voltage North America.
  • Prepare quality documents and reports to support customer root cause analysis investigations and internal continuous improvement efforts.
  • Participate in root cause investigations and corrective actions to resolve customer quality related concerns.
  • Provides support of Quality or other functions as needed.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Bachelor or master's in engineering or technical degree and a minimum of 5 years of working experience in quality, production, project management or similar function.
  • Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States.
  • Leadership, presentation, project management, coaching, influencing, and verbal/written communication skills required.
  • Demonstrated ability to lead, train, and drive change Demonstrated knowledge of quality assurance and continuous improvement methods, approaches, and tools.
  • Experience with formal problem-solving processes, focused on root cause analysis (8D or similar).
  • Lean and/or Six Sigma experience required. Green or Black Belt certification a plus.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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