Service Coordinator

Description

Summary of the position:

This position will review, reconcile, process, and close-out field service and shop operations jobs / projects.   Further, will support scheduling projects and service technician assignments.  Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

Duties and responsibilities:

• Responsible for closing field service and shop jobs / projects:
  • Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
  • Reconciling work orders against actual costs
  • Submitting completed work orders to accounting for processing of invoices
  • Assist scheduling field and shop technicians to specific jobs or projects
  • Input work order data into ERP system
  • Track assigned projects – ensure completed time cards, work orders are submitted from technicians in a timely manner
• Handle customer inquiries as they pertain to specific work orders, jobs, projects
• Work with CPS - Sullair suppliers to determine costing of outsourced parts
• All other duties as required to support superior customer satisfaction

Qualifications:

Education:

• Associates Degree a plus

Professional experience:

• Minimum of 3 years’ experience with administration functions
• Proficiency in Microsoft products

Key behaviors:

• Process driven – assertive
• Analytical thinking
• Demonstrated ability to solve problems with customer satisfaction as a focus
• Field Service Experience on Sullair products a plus
• Excellent communication skills both oral and written
• Ability to multitask – manage multiple projects
• Goal-oriented
• Customer-focused
• Drive to succeed
• Team player
• Familiar with Sage ERP & Microsoft Dynamics CRM a plus

Direct reports:

• N/A