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Configuration Management Lead IRC192082

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Job ID: IRC192082
Date Posted: Nov 8, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Process Management
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: Yes

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GlobalLogic have a new contract role, working Inside IR35 for an initial 6 months. We are looking for an IT Configuration Management Lead to run the Asset and Configuration Management function and work closely with the Global Head of IT Service Management

Whilst we expect that this will be a fully remote role, we would also be looking for candidates who are willing to travel as and when needed



Proven management skills and experience in various roles, (e.g. technology and business operations) leading dynamic organizations
10+ years (or equivalent experience) of proven and progressive experience incorporating service management principles and asset / config management in particular
5+ years (or equivalent experience) managing Technology Service Management teams and processes
Excellent communication, inter-personal and negotiating skills, focusing on remote and written communications, inclusive of ability and experience in interacting with senior and external regulatory personnel
Ability to make recommendations to upper management, based both on subjective and objective information - consulting skills
Excellent decision making and problem solving ability
Sound judgmental skills to identify and resolve problems
Experience in managing resources using appropriate communication, delegation and planning skills, preferably in a matrix functional environment
Ability to motivate and lead people, employing appropriate management styles
Experience of leading geographically dispersed teams.
Strong analytical skills to understand and use metrics to draw conclusions
Solid partner/stakeholder interaction - customer oriented
Ability to deal with conflict - negotiation skills

Leadership & Teamwork

Work collaboratively with process leads for other Service Management areas to ensure that base data supports all SM lifecycle
Provide clarity for all IT for where centralized services deliver & where federated processes place responsibility
Gain support for changes you propose and identify / align funding sources to make it happen
Definition of roles
IT Service Owner engagement & clarity on activities they are responsible for.
Management of existing risk issues
Create clarity for any extant risk including future / horizon scanning
Identify and manage new risks / risk issues

Job Responsibilities:

Accountable for Process, Data and Technology strategy and roadmap for IT Configuration Management

Responsible for design, processes and tooling that enable the technology team to meet configuration, asset and inventory management control obligations
Responsible for translating data model into operations
Enable efficient service management operations across technology by ensuring that other teams are able to operate using central IT Configuration, Asset and Inventory systems
Responsible for identifying and implementing efficiencies in IT Configuration, Asset and Inventory Management processes
Responsible for provision of roadmap and plans for improvements in Configuration and Asset Management KCIs
Lead IT management response for any audit points / risk issues relating to IT Configuration, Asset & Inventory Management
Ensure Group Policy and the internal control environment supports IT leadership appetite for IT Configuration, Asset and Inventory Management

What We Offer

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation. We are proud signatories to the Tech Talent Charter which was created because solving the diversity problem in tech requires a collective effort across companies and sectors -

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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