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Site Reliability Engineer IRC188484

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Job ID: IRC188484
Date Posted: Nov 14, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Engineering
Job Type (Experience Level): Experienced
Job Schedule: Full-Time
Remote: Yes

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About the role:

Our Site Reliability Engineers (SRE) deliver SaaS services to appropriate reliability targets and make tomorrow better than today. You will be part of an SRE team that continuously improves monitoring, addresses high priority postmortem actions, and automates manual tasks by taking an engineering approach to service delivery.

This is an exciting opportunity to join us and directly contribute to our client's strategy of building a world class, everything-as-a-service delivery engine that supports their end clients on their cloud transformation journey to SaaS. Our SREs are at the forefront of delivering technology-enabled services in a forward-thinking, evolving team.

About our client:

Our client develops, sells, and delivers award-winning software solutions and services to the financial sector. Their newest service offers are made available to clients as Software-as-a-Service and developed using the latest in cloud-native technology. As a global company with more than 200 clients worldwide, our client is continuously expanding its market-leading position, with solutions that assist customers perform the many tasks needed to achieve competitive advantage in today's international financial markets.



TECH STACK - Essential:

* DevOps CI/CD
* Kubernetes/ Container Registry
* Azure SQL
* Azure SQL Analysis Services
* Azure Data Factory
* Cosmos DB
* Microsoft Defender for cloud/Sentinel

TECH STACK - Desirable:

* Azure Front Door
* Azure Key Vault
* App Insights
* Istio
* Azure Blueprint/BICEP
* Power BI Embedded


* 3-5+ years' experience working with Microsoft Azure public cloud and some of the Azure services listed in above tech stack
* Knowledge of the CI/CD processes and experience of using CI/CD tooling
* Systems engineering or DevOps experience with large-scale, distributed infrastructures
* Solid foundation in both software and systems engineering
* Experience troubleshooting, investigating, and fixing production issues in large scale cloud environments
* Vulnerability management
* Experience writing code to automate


* Regional & Global SRE colleagues
* SaaS Product Support engineers
* DevOps CI/CD engineers
* Application Developers
* SaaS Product Owners


* Initial onboarding will occur in EMEA or NA time zone
* Rotational shift pattern alternating between early and late shifts
* International travel may be required during onboarding
* Participation in On-Call rotation, when needed


* Collaborate across boundaries, build rapport with colleagues to share knowledge, solve problems and deliver continuous improvement of monitoring, alerting and automation
* Curious to learn, explore and innovate to deliver reliability for our SaaS services
* Have courage to step into the unknown, be innovative and take the initiative
* Capable of applying SRE principles and skills to maximise our service value. Consistently maintain and develop skillset

Job Responsibilities:

Job responsibilities:


* Run the production environment by monitoring availability and taking a holistic view of system health
* Improve reliability, quality, and time-to-market of our client's SaaS solutions
* Responsible for improving the performance and efficiency of SaaS services and organizing capacity planning
* Reduce Toil through engineering effort to automate manual and repetitive work in the pipeline and service
* Coordinate emergency response and overall ownership of production incidents by collaborating across teams to respond with solutions and write post-mortems for major incidents to learn from failures
* Together with application development teams and SRE teams around the globe provide 24/7/365 service availability to our client's end customers, by responding to severity-1 incidents
* Diagnose and troubleshoot system-wide issues and defects to identify and deploy a fix


* Get 'up-to-speed' on the service and learn the our client's SaaS platform design and architecture
* Understand the SLA, SLOs & SLIs and the engineering requirements to deliver our services within these measures
* Build efficient rapport and collaborative relationships with DevOps Centre of Excellence, Product Support and Product Developer communities as part of a full stack team

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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