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Service Support Specialist - SA

Location: Chennai, Tamil Nadu, India
Job ID: R0031488
Date Posted: Dec 3, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Company Information:

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

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About the business:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Your responsibilities:

  • Collaborate with the sales team to understand client requirements, project scope, and technical specifications for transformer services. This includes reviewing client tender documents, drawings, and specifications to develop a comprehensive understanding of the project.

  • Conduct a detailed analysis of project requirements, including equipment, materials, labor, and any additional services or subcontracting needed. Prepare accurate cost estimates for the project, accounting for all relevant factors, such as transportation, permits, and contingency plans.

  • Based on the gathered information and cost estimation, develop comprehensive and competitive proposals for transformer services. This includes outlining project timelines, deliverables, and pricing, ensuring alignment with client expectations and needs. Supplier and Subcontractor Management:

  • Coordinate and collaborate with vendors, suppliers, and subcontractors to obtain competitive pricing and ensure their ability to meet project requirements and timelines. Evaluate and select the appropriate suppliers and subcontractors in consultation with the project management team.

  • Ensure compliance with all client requirements, industry standards, and regulations in the tendering process. Maintain accurate and up-to-date documentation of all tender-related activities, including bid documentation, pricing updates, and communication records.

  • Collaborate with the sales and project management teams to align on project strategies, schedules, and deliverables. Act as a liaison between the company and potential clients during the tendering process, addressing their queries, and providing necessary information. Risk review: Provides information to the risk review process in accordance with Hitachi Energy Ltd. policy and sometimes participates in the risk review assessment.

  • Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Backround

  • Bachelor's degree in electrical engineering or a related field.

  • Proven experience in tendering and cost estimation for transformer services or related electrical projects.

  • Sound knowledge of transformer services, including installation, testing, maintenance, and repairs.

  • Familiarity with tendering processes, procedures, and best practices. Strong analytical and problem-solving skills with attention to detail. Excellent organizational and time management abilities to handle multiple tenders simultaneously.

  • Effective communication and negotiation skills. Proficient in using relevant computer software for tendering and project management.

  • HV GIS / AIS Substations primary design and layout (will be an added advantage).

  • Complete understanding of technical requirements of the Client specifications for Green Field EPC & Brown Field Revamping EHV substation projects.

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