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Senior Sales Operations Analyst - Australia/New Zealand

Location: Macquarie Park Australia
Job ID: 1026327HV
Date Posted: Nov 10, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara Corporation
Profession (Job Category): General Management

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We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire he future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

The team

We partner with Hitachi Vantara's Sales team and leadership to translate the company's sales strategy into an effective operating model. Our Sales teams represent Hitachi Vantara to major clients across many industries and markets, and our team supports all of the planning, operational management, and execution functions that drive successful and high performing sales people. Our data-driven culture and insatiable curiosity drive actionable insights that bring value to the organisation, and we need highly capable and experienced professionals to passionately partner with our stakeholders.

The role

The Senior Sales Operations Analyst is primarily responsible for commercial oversight of business activity at Hitachi Vantara. The Senior Sales Operations Analyst will work as part of the ANZ Sales Operations team, and provide analysis and management of sales pipelines, opportunity qualification, deal governance, and advice in commercial modelling and pricing.

This role will work closely with the sales and ANZ management teams and will also have the potential for some customer facing requirements. It is expected that the Senior Sales Operations Analyst will work as a valued part of the wider sales team, to provide commercial insights, review and qualify opportunities and bid strategies, while also engaging with management and other functions to ensure all aspects of major opportunities have been considered. As a result of this work, the role is a key contributor to qualifying and managing the region's opportunity pipeline.

The role is dynamic and the ability to work with ambiguous and fluid situations and information, with limited guidance, is key.

The Senior Sales Operations Analyst is expected to work closely with District Sales Directors, ANZ Region management team, and the APAC Commercial team, to ensure that in-country governance processes flow efficiently and effectively between the various stakeholders.



Overall responsibility for designing and implementing a governance framework for opportunities in the Region, and executing processes against that framework.
• Responsibility for ensuring governance processes identify opportunities that are appropriate for escalation into the APAC Deal Operations Centre, and supporting that process.
• Support the Sales Operations Directors in reviewing contracts and agreements, providing feedback and input to ensure terms are aligned with Hitachi Vantara expectations, and are commercially sound.
• Support the Region with the development of programs, and assist in deployment of global initiatives, as and when required.

Opportunity Management

• Overall responsibility for reviewing major opportunities in the Region's pipeline, ensuring they have been appropriately qualified by the Sales team
• Support OPEX and consumption-style opportunities, in conjunction with the APAC Strategic Deal team, ensuring that all teams are working collaboratively to share all relevant information, providing support for the sales function to extract the most value out of opportunities as possible.
• Provide deal approval recommendations to Sales Operations leadership, ensuring that opportunities are reviewed holistically in line with a business case, and all supporting information is complete for senior Sales and Sales Operations leadership to execute approvals.
• Assist Sales in the response and preparation of customer proposals, including Hitachi responses to bids

Pricing and Deal Structuring

• Understand the commercial and operational implications of contractual obligations in customer contracts
• Provide input into contract negotiations, and provide feedback and support when required
• Identify pricing strategies for complex sales proposals
• Maintain standard price scenarios for select customers, including developing rate cards and pricing bands to drive consistency and predictability in customer pricing
• Assist APAC Strategic Deals team with complex deal structuring, especially for non-Capex proposals.

Business Planning & Analysis

• Support the ANZ Region in reviewing sales forecasts, identifying risk & opportunity items, highlighting these to senior leaders
• Promote and drive the adoption of standardised forecast tools, including corporate-managed dashboards and models, to ensure consistency in information and conversations are driven from "single source of truth"
• Drive annual cadences that support all Business Planning cycles, including Account Planning, Account Segmentation, Territory Mapping, and Quota Deployment

What you'll bring

• Degree or equivalent formal education,
• A minimum of 7 years in analysis, pricing and/or financial modelling experience in a similar role.
• Experience preparing business cases and total cost of ownership models
• Experience in supporting and being involved in complex business decisions
• Previously worked in a technology organisation
• Possess the ability to work independently in an unstructured and high pace environment
• Highly developed financial, business and commercial acumen
• Advanced Microsoft Excel and financial modelling skills


• Well organised, adaptable style and a clear thinker.
• Ethical and honest in all respects.
• Understand the need for and embrace change, effectively plan, prepare and lead change.
• Advanced communication, problem solving and decision making skills
• Ability to work effectively in a team environment and in a collaborative manner
• Demonstrate a deal maker and business development attitude with high motivation to perform and achieve/overachieve consistently to objectives.
• Self-starter who demonstrates drive, initiative and proactive leadership.
• Ability to work with and through account managers who are the primary owners of the customer relationship
• Ability to develop contacts and relationship within Hitachi Data Systems and the marketplace.
• Willingness and ability to work under pressure with a positive spirit to remove barriers.
• An ability and willingness to work effectively in cross-cultural teams and will be expected to maintain good communication with his/her management and colleagues so that no opportunities are lost
• Possess good understanding of Hitachi Vantara's global capabilities and the global business and market issues facing clients.
• A track record of achievement within a sales environment. Appropriate candidates will possess good product and technical understanding.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

About us

We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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