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Automation & Communications Senior Engineer

Location: Raleigh, North Carolina, United States
Job ID: R0033000
Date Posted: Oct 6, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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General Information:

Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on-going relationships with customers to secure future business. May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased. An experienced professional applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices. 

Your Responsibilities:

  • Perform complex engineering activities, conduct related analyses, and provide technical advice to customers and less experienced field engineers. Visit multiple jobsites to ensure proper installation and operation of specialized equipment and to devise solutions to problems. Establish schedules and procedures in conjunction with manager and customers. Inform other groups such as Business Development of potential opportunities for new business. 
  • Represent the Company in conferences with customer's operating management and other personnel, consulting engineers, contractors, and vendors. Provide technical advice involving complex problems and follow up to facilitate resolution. Maintain communications with engineering design groups regarding such issues as design improvements and resolution of highly complex problems. Propose to customers, ways to optimize their operations while concurrently increasing the Company's business. 
  • Consult with vendor's field representatives to develop and implement corrective measures involving vendor supplied equipment. Provide technical expertise, direction, and guidance to less experienced engineers in various aspects of field service assignments. Direct or assist in providing direction to crafts people. 
  • Complexity of Tasks: Requires thorough knowledge of Company products, equipment and engineering concepts and practices. Requires decisive actions involving complex technical issues to eliminate or minimize adverse impact, ensure quality, and operate within budget. Work often involves tight schedules and complex technical tasks performed at customers' facilities. Requires strong communications and negotiations skills, considerable travel and being on call. 
  • Errors typically result in loss of time or rework and may affect customer relations. 
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

  • Bachelor's Degree in an engineering or related field plus 5 to 8 years of experience, or alternatively, a special combination of education and experience and/or demonstrated accomplishments.
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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