ServiceNow Tech Lead

Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What You'll Be Doing

• Can work autonomously, deliver with minimal supervision from a set of requirements

• Demonstrated ability to think strategically about business, product, and technical challenges

• Has excellent communication skills to work as a member of a team

• Ability to function in an agile-based environment and provide good daily feedback on team stand-up call

• Participate in code release and production deployment, have an aggressive approach to fixing bugs and defects

• Good communication skills - verbal / written

What You Bring To The Team

• Minimum 8+ years of ServiceNow development, configuration, and administration experience in an enterprise environment

• Expert knowledge of the configuration, customization, & administration of ServiceNow platform, various modules of ServiceNow (i.e., Incident, Problem, Change, Event Management, SLM, Knowledge, Report/Performance Analytics, Service Catalogs, Content Management System/Service Portal, Domain Separation, Web Service Integration, new custom application development), as well as the domain of platform architecture, performance tuning, & application maintenance.

• Strong experience in areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands-on experience with various data discovery sources (i.e., SCCM)

• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell

• Strong knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, REST, WSDL, JAXWS)

• System Properties - UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups

• Strong knowledge of JavaScript and with web browser technology (XML, HTML, Web Services, etc.)

• Solid understanding of encoded queries, reporting, database views, SQL, stored procedures

As required by the equal pay and transparency acts, the expected base salary for this position is:
$100k-$135k + Bonus+ Benefits

The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara's bonus/variable/commission pay programs, where applicable, and are subject to the program's conditions and restrictions.

Our Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage as we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values
We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours, and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is
founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge