Job ID: R0031208
Date Posted: Oct 18, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY CANADA INC.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
You will be reporting to the Field Service Manager, PGHV. As the Field Service Representative, you will be responsible for executing service work at customer sites, in accordance with Hitachi Energy and legislative Health and Safety requirements, while ensuring to maintain project schedule and budget, with utmost professionalism and courtesy.
Building customer relationships and pursuing new business opportunities.
Conducting formal training with the customer.
Making decisions on complex and technical issues.
Providing expertise with commissioning and start-up of new equipment.
Making recommendations to customers with regards to system and equipment performance.
Working in collaboration with other departments (sales, marketing, engineering) and bring Field Service expertise.
Handling post commissioning warranty activities
Performing field assignments to solve customers’ operational problems, optimize the performance of their equipment and commission new equipment
Working with Customer on field related problems
Reviewing, interpreting and commenting and recommending on technical specifications, strategy and resolution of technical problems
Performing field activities, including testing, inspections and site visits
Follows scheduling and administrative procedures
Participating in technical training and technical presentations
Preparing technical reports following site work
Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.
Technologist certification or Bachelors or Engineering
2-5 years of service experience in power generation, protection, transmission and distribution
Ability to formulate solutions to technical problems, prepare technical quotations and reports
Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites. This may include some longer-term work assignments at customer sites.
Strong verbal and written communication skills
Good interpersonal skills with customers and co-workers is extremely important
Safety minded and proven safe work record
Self-motivated and ability to work in a team environment as well as autonomously (as required)
Excellent communication skills – written and oral
Strong computer skills
Strong interpersonal skills with customers and co-workers are critical
Problem solving through research, peer networking and Centre of Excellence networking Experience in field services particular with regards to HV breaker, Dead Tank Breaker commissioning and repair (gas filling, timing, motion, static & dynamic contact resistance, power factor etc)
Only selected applicants will be contacted.