Technical service engineer

Description

Your responsibilities:

• You will provide technical support by identifying technical problems and determining corrective actions via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.) and focus on one HITACHI ENERGY approach in delivering Service.

• You will determine effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.

• You will manage customer relationships and maintain regular contacts with key customers, identify new sales opportunities, proactively communicating both with the customer and HITACHI ENERGY sales teams to ensure customer needs are met and business opportunities utilized for Service growth.

• You will conduct support and advisory service for Sales team, ensure accurate communication, exchange of technical information to the customers to address their needs reports and follows up customer feedback to achieve high level of customer satisfaction.

• You will provide technical support, coordination for the Service team, plan activities, coordinate the work of internal, external technicians and assign them specific tasks related to Service needs, supervise project teams, contractors at work site and monitor performance.

• You will apply safety rules and safe practices as well as environmental responsibilities, reports unsafe practices and incidents.

• Live the Hitachi Energy’s core values of safety, Quality, and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s or master’s degree, preferable in Electrical Engineering with major, Power or others related field.

• 0 to 2 years experiences in substation secondary equipment service.

• Strong electrical engineering Background with good interpersonal, coordination, & communication skills, and selves’ motivation.

• Experience dealing with multi- cultural workforce has preferred.

• Good command in speaking & written English language and computer literacy.