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On-Site Services Business Admin Intern

Location: Raleigh, North Carolina, アメリカ合衆国
Job ID: R0035587
Date Posted: Nov 30, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY USA INC
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Internship
Job Schedule: Full time
Remote: No

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Description

On-Site Services Business Admin
Bring your passion and your energy and be a part of a global team that strives to provide superb customer service to the business.  Develop yourself on a project that has a real impact on our service to the business. Help us ensure SLAs are being met, define areas for improvement, and monitor KPI’s.  Come join our team and make a difference.

General Information
As an On-Site Services Business Administrator, you will assist the On-Site Services global team in facilitating a new program structure. You will use professional communication, critical thinking, and time management skills to work with our global team as well as our regional base America’s team.

Tasks

  • Monitor Service Level Agreements across the team and help develop and implement strategies to improve overall performance.
  • Conduct research and analysis to support the decision-making process
  • Assist in creating, managing, and organizing documents, reports and records
  • Create and updating business presentations and reports for the improvement process
  • Monitor KPI’s
  • Document procedures
  • Create training documentation

Reporting

  • Create Service Level Agreement Reports
  • Create improvement process reports
  • Create an “OSS Annual Service Measurement Report” with KPIs, insights, and shortage of the new OSS structure

Requirements
Basic Qualifications

  • Currently enrolled in a Bachelor's or Master's program in Business Administration or related field
  • Proficient in O365 (Word, Excel, PowerPoint, Sharepoint)
  • Strong self-management skills
  • Ability to adapt and learn quickly in a dynamic work environment

Personal qualities

  • Results-driven and a proven problem solver
  • Ability to work across cultures
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and meet deadlines.
  • Strong attention to detail and organizational skills.
  • Ability to work independently as well as collaborate effectively in a team environment
     

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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