Job ID: R0028554
Date Posted: Nov 22, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY AUSTRALIA PTY LTD
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Part time
The role of the Senior Support Specialist will be to support our customers and develop an understanding of how they do business and what role our products play in that business. This position requires the ability to convey that understanding to a team of expert software professionals. You’ll be expected to work under minimal supervision on complex issues and may assist less experienced peers. Typically requires six to nine years of experience in the relevant business area (e.g. Finance, Supply Chain, Human Resources, Payroll, WH&S, Asset and Works management etc.).
The Senior Support Specialist is primarily responsible for providing high-level support services in a professional and courteous customer support service and promote a productive and positive relationship with customers in typical day-to-day interactions. When necessary, escalate customer support issues of a technical or product-related nature to the Customer Support Manager or R&D Team. Also, participate in and contribute to team efforts, assist with management decisions, and manage your individual contributions.