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Service Technician

Location: Houston, Texas, United States
Job ID: R0035972
Date Posted: Nov 8, 2023
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Service Technician

Company: Hitachi Particle Engineering and Services, Inc.

Division: Particle Therapy Division (PTD)

Location: Houston, TX

Status: 6 months Temp-to-Perm

Shifts: 12-hour shifts (24-hour coverage), weekday & weekend

The Company

Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of “Digital Systems & Services” - supporting our customers’ digital transformation; “Green Energy & Mobility” - contributing to a decarbonized society through energy and railway systems, and “Connective Industries” - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company’s consolidated revenues for fiscal year 2022 (ended March 31, 2023) totaled 10,881.1 billion yen, with 696 consolidated subsidiaries and approximately 320,000 employees worldwide. For more information on Hitachi, please visit the company's website at

Hitachi Particle Engineering and Services, Inc. is looking for an experienced Service Technician to provide service and maintenance for the Proton Beam Therapy System, which is used for treating cancer at The University of Texas, MD Anderson Cancer Center in Houston, and the associated support systems as assigned. The Service Technician will be responsible for preventative and corrective maintenance. The Service Technician will work as part of the team to ensure compliance of technical and mechanical programs such as; worker safety, spare parts program, tool management, equipment tagging, facility procedure compliance, administrative procedure compliance, office equipment and systems by following all necessary procedures, protocols and guidelines.


  • Monitor and positively affect operational performance

  • Complete the preventive maintenance and the corrective maintenance

  • Work in compliance with all regulatory standards including EH&S, FDA, OSHA Radiation Safety, applicable laws, and internal policies and interpretations of the above as required

  • Incorporate new technology, products and processes into daily operations

  • Interface with customers to ensure maximum customer satisfaction

  • Respond to calls for service support within a reasonable amount of time

  • Schedule work and manage spare parts usage to minimize costs and maximize effectiveness

  • Monitor and improve Up Time for site PBT systems

  • Complete and submit work orders in a timely fashion and includes all relevant details

    • Complete and submit all timecards and service reports in a timely fashion and includes all relevant details 

    • Pack and unpack the cardboard box and/or wooden crate, perform incoming inspection and issue Inventory Adjustment Form.

    • Transport packages, wooden crates, gas cylinders to and from the loading dock and mail room

Skills and Qualifications:

We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision. The role will be a mixture of remote-hybrid work with days in the MD Anderson Center in Houston, TX. 

The ideal candidate will possess the following skills and background:

  • Minimum of 1 years of experience working or education as a Technician or Field Service Engineer is required.

  • At least 1 year of experience for PBT system and/or Medical device environment is preferred.

  • Technically skilled with proven ability to troubleshoot problems, solve abstract issues, and interpret policies and procedures

  • Ability to

    • read and correctly interpret various engineering documents (schematics, wiring, piping diagrams, etc.)

    • use standard electrical test and measurement instruments (Oscilloscope, etc.)

    • safely work in regions of mechanical, electrical, high voltage and radiation.

    • safely lift up to 50 pounds repeatedly

    • work on elevated area with safety harnesses

    • work as part of a cross-functional team

    • maintain focus and work with precision over extended periods

  • Proficiency in Microsoft Office (especially Excel, Word)

  • Self-motivated and have strong sense of responsibility

  • Develop and improve procedures

  • Flexibility to cover rotating shifts and availability to work overtime as needed.

EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge  

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.

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