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Global Customer Experience Training Operations (f/m/d)

Location: Madrid Spain
Job ID: R0035392
Date Posted: Nov 17, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Human Resources
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Global Customer Experience Training Operations, Business Unit Transformers

In alignment with Hitachi Energy Transformer Business Unit's vision and growth strategy and the goal to build up for success a strong training organization that includes a Customer Experience training set-up, you, in the role of Global Customer Experience training operations, are responsible for deploying and executing the training and certification programs across the Innovation to Sales cycle.

Hitachi Energy views learning and development as an investment in our people, striving to provide an inclusive learning opportunity for all. The role of the Global Customer Experience Training Operations relates to the execution of formal education and training on marketing, sales and customer-facing job-related competencies at a global scale for the business.

This position requires working closely, in close collaboration and alignment, with different teams across the organization, especially the global functions and the regions.

Your responsibilities

  • You lead and speed up the training operations, including content creation, rolling up and execution of the training and certification programs across the innovation to sales cycle, from product development, covering portfolio, digital, product marketing and marketing and sales, project management and design engineering, product and application engineering teams plus the customer-facing organization

  • You support and team up with the customer experience training manager to design and create the training programs

  • You team up with the functions and their team of experts to plan, develop and keep updated the content to support the training and certification programs

  • You roll up and manage the execution of the training programs across the organization, ensuring the motivation, follow up and closing the feedback loop, suggesting enhancements and modifications to improve engagement, learning effectiveness and to meet the changing needs of customers, the organization and the industry

  • You structure the training and certification programs into the company Learning Management System (LMS) and build up the system for execution and follow-up, including regular updates of key performance indicators

  • You also maintain the tools and associated training processes

Your background

  • Bachelor's degree with 10+ years of experience in training program design and execution, learning and development and/or operations/quality leadership with a proven record in training and employee development

  • Sales enablement, marketing and sales training experience is a plus

  • 2+ years' experience leading teams (remote leadership experience preferred)

  • Successful experience of developing and implementing sales enablement, customer facing teams training roadmap starting with a white page

  • A proven track record of continuous process improvement; positive leadership; strong planning experience and connecting solutions to business outcomes

  • Experience working in a fast paced, continually changing, matrixed environment

  • Comfort operating in a fast-paced environment with the ability to successfully meet deadlines and organizational demands with a sense of urgency

  • A proven change agent who fosters teamwork and has proven ability to adapt

  • Fluent in English

  • Willingness to travel on business requirements

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