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Global Account Manager (f/m/d)

Location: Zurich, Zürich, Switzerland
Job ID: R0031407
Date Posted: Nov 16, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Senior Management
Job Schedule: Full time
Remote: No

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As Global Account Manager you develop, implement and manage the strategic/local account(s) strategy focused on the share of wallet growth, profitability and customer satisfaction. Furthermore you coordinate sales activities and manage the resolution of specific customer problems while enabling mutual growth through strategic partnership and superior customer experience.

You will be responsible for maximising our software business within the assigned accounts/territory representing a broad ESS portfolio that includes: Asset and Work Solutions (Enterprise Asset Management, Field Service Management, Asset Performance Management, Asset Investment Planning), Energy Portfolio Management (Investment, Operating, Trading, Compliance), etc.

Your responsibilities

  • Positioning our value proposition and promoting selling across all business units

  • Identification of projects/opportunities to meet targets and forecast

  • Be part of the CTS on pursuits in collaboration with Business Units and local Sales

  • Create revenue streams through FA, cocreation

  • Synergies with Hitachi, if applicable

  • Identifying global players building the Player map: including the SFDC Player map

  • Facilitate C-level customer engagement: meetings, events, contacts, visit reports and briefings

  • Voice of the customer, NPS and Quality issues

  • Focus on Sustainability, Digital and Service

Your background

  • 10+ years successful track record in enterprise complex software sales focused on developing, managing and closing seven-figure, licensed-based deals (SaaS, perpetual, annual) with large industrial customers (utilities, mining, rail, OGP)

  • Identify, reach and influence C-level decision-makers, stakeholders and industry influencers within targeted accounts and territory

  • Ability to develop customer intimacy required to collaborate with customers to solve critical business issues. Ability to create opportunities through creative problem-solving and working with customers

  • Ability to apply a consultative sales approach focused on value and customer outcomes to new and existing customers

  • High energy and engagement with an entrepreneurial mindset that works to maximize mutual value between assigned accounts and territory with Hitachi Energy’s Enterprise Software Solutions (ESS) portfolio

  • Proven success working within a matrixed organization and establishing solid relationships across all functions

  • Excellent verbal and written communication abilities and the capability to deliver professional and persuasive presentations at the executive level

  • Ability to penetrate accounts, meet with stakeholders within accounts and represent Hitachi Energy within various and complex buying centers

  • Ability to create, negotiate and close mutual engagement plans with customers to drive significant enterprise opportunities

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