Job ID: R0036411
Date Posted: Nov 17, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY USA INC
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full time
The Customer Success Representative’s main responsibility is to manage the post order management efforts for Hitachi Energy’s client base. The customer base typically requires liquid filled transformers manufactured out of the Jefferson City, MO location and falls into three major market segments: Utilities, Original Equipment Manufacturers and Commercial & Industrial. The Customer Success Representative will organize and lead the efforts surrounding the sales order management and fulfillment process from the time the purchase order is accepted through shipment, into the warranty and after-market services phases of the sales cycle. The Customer Success Representative is tasked with managing the overall responsibilities associated with processing the order and managing shipping schedules through daily standard work and some basic project management functions.
The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately the overall NPS score. The Customer Success Representative is the voice of the customer within the facility and is part of the North American Hub’s Marketing & Sales organization. The Customer Success Representative’s goals and initiatives are driven by impacting new business by offering a world class customer experience.
The position reports to the Customer Success Manager at the Jefferson City facility.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.