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Senior Manager / Team Lead IRC201650

Job ID: IRC201650
Date Posted: Nov 16, 2023
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Engineering
Job Type (Experience Level): Senior Management
Job Schedule: Full-Time
Remote: Yes

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Description:

We are looking for a Senior manager / Team Lead to join our german organisation to manage a team and deliver successfull projects to our customers.

The Senior Manager / Team Lead position will play a vital role in the growth and expansion of our german employee and customer base.
You will collaborate with multiple internal stakeholders to establish strong customer relationship and improve services to maintain customer satisfaction. You will participate in management and project meetings and may perform administrative tasks, such as managing team performance and controlling service quality, financials and forecast.

The Senior Manager / Team Lead is an experienced, well rounded leader with a successful track record of delivery, program and project management, gained in 10+ years of experience in the German market. He/She should have a good understanding of delivery processes, people management, resourcing, finance, budgeting, and business development. He/She should knows how to engage people, how to foster/activate the right GL culture in the team.

Requirements:

Job Description
The wanted Senior manager is disciplinary responsible for a team of up to 30 employees and the a group of customers/projects. The senior manager is expected to manage the utilization, billability of the assigned employees and drive their technical and personal development. The senior manager needs to take care of a succesfull execution of the Projects in time and budget and should maintaine a good customer releationship to enable high customer satisfaction and business growth.

The candidate requires
Good planning and organizational skills
Leadership and customer service skills
Excellent communication skills
Strong interpersonal skills and attention to detail
Experience with software engineering service business
Strong knowledge of project management theory
Understanding of labor laws and their implications in the local market
Intercultural experience with distributed virtualized teams.
Native German speaking and English

Job Responsibilities:

Job Responsibilities
Maintaining positive relationships with internal stakeholders.
Review customer orders and plan and coordinate delivery activities
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Analyze and troubleshoot delivery issues in a timely fashion.
Report delivery status to customers and develop required delivery documentations.
Assessing customer feedback and using your creativity to establish, improve, and refine services.

Delivery
Ensuring seamless delivery on the projects in scope
Resolving escalations and critical situations on the projects within the team
Maintaining and developing a good relationship with existing clients

Business Growth
Works closely with sales team to grow the business in scope
Active collaborate with sales and senior management on accounts development plans in order to propose and sell new services for existing clients in scope

Resourcing and People Management
Plans and coordinates the work of the team.
Oversees the team and ensures that they meet goals and objectives.
Supports recruits additional engineering as needed.
Conducts performance evaluations that are timely and constructive.
Plan and control pool/bench of the team.
Provides mentoring and plans training for the team.
Facilitates a positive atmosphere within the team and foster a culture of equal opportunities and inclusion
Supports company strategy in the team through tailored goals (MBO), initiatives and priorities down the management chain

Finance and Budgeting
Approves forecast for revenue, headcount, and profitability of the Delivery using corporate tools as submitted by Program Directors and Division Heads
Budget owner of DM budget
Creates an annual plan for Germany Delivery
Reviews P&L of the Germany Delivery and ensures profitability is within the target. Takes margin improvement actions if required
Plan and control cost of pool/bench and predictive hiring in Germany

Miscellaneous
Works closely with direct Manager, Recruitment, HR and other internal departments for smooth execution of delivery plans.
Works closely with relevant delivery stakeholders in other countries and regions for jointly growing business and executing shared projects.

#LI-NB2 #LI-Hybrid

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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