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Service Engineer

Location: Bangalore India
Job ID: R0032230
Date Posted: Dec 1, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY INDIA LIMITED
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Description

Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on-going relationships with customers to secure future business. May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased An Entry Professional (P1) applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.

Responsibilities

  • Customer Relations: Contributes customer satisfaction by executing service work according to customer order and expectation. Create and maintains good relationship with customer and identifies new sales opportunities.
  • HSE: ABRA preparation, applies safety rules and safety practices as well as environmental responsibilities. Electrical safety (10 LSR), necessary PPEs knowledge
  • Strategic Leadership: Coordinate with Operations, SCM and project management personnel for deliverables on daily basis.
  • Projects: Capable to handle green field projects independently including civil, installation, testing and commissioning.
  • Continuous Improvement: Good inter-personnel skills, flexible Job demands, travelling.
  • Communication: Customer handling skills, coordination/communication skills for taking support from cross functional team member to address the customer urgency.
  • Critical competencies required: Capable to prepare RCA/8D reports, ABRA, FQP, Bar chart, testing/commissioning/performance report singed by customer. Prepare detailed analysis report and give feedback to design quality for improvement action in weekly call.

Qualifications:

  • Diploma or BE in Electrical or Electronics or Electrical & Electronics Engineering
  • Diploma with minimum 8-10 years field experience
  • BE with minimum 6-8 years field experience

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