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IT Support

Location: Samut Prakan, Thailand
Job ID: R0037569
Date Posted: Nov 22, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY (THAILAND) LIMITED
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

General information:

As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions. 

Your responsibilities:

  • You will be involved in management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity, troubleshoot issues throughout facility & with remote users along with printers – manage supplies, provide troubleshooting, & coordinate with technicians.

  • You will take responsibilities on phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones, Accounts – manage use & upkeep of shared user accounts.

  • You will involve in Factory PCs – manage deployment of hardware and setup of various types of software, Network – assist with adding or modifying network connections & cabling and Hardware – assist & manage various cabling and peripherals for user workstations.

  • You will work with multiple teams on IS & IT needs for integration of new devices & machines and provide documentation of issues, solutions, and potential problems.

  • You will provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required, take care of physical stock management of devices and accessories including CMDB updates.

  • You will manage logistics by using local logistic providers to ship and move devices across locations, identify and report risks that might downgrade OSS service quality and provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support.

  • You will host and support third party technicians and regular checks of computer rooms including temperature, air conditioning, cabling and general functionality. You will follow given OSS governance (participate in meetings, follow escalation path, etc.) and follow OSS procedures defined in Runbook, SOPs, knowledge articles.

  • Living Hitachi energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Must completed a formal qualification or completed an apprenticeship in the field of information technology.

  • 2 years of professional experience in IT support.

  • Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.

  • Good at analytical, problem solving, troubleshooting, incident responding, conflict management, learning agility, testing and customer focus skill set.

  • A collaborative, solutions-oriented approach and strong communication skills in local and English language.

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