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Senior Infrastructure Specialist - Windows and Cloud

Location: Petaling Jaya, Selangor, Malaysia
Job ID: R0036186
Date Posted: Nov 27, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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General information:

Mission statement:

The Senior Infrastructure Specialist -Windows and Cloud is responsible for the administration, maintenance, and support of the company's Windows and cloud infrastructure. This includes tasks such Windows Server Administration, Cloud Administration, Deployments, Policies, Governance, Security, Upgrades, Migrations etc. The person in this role must also be able to troubleshoot and resolve complex technical issues and act as an SME/ escalation point. As a Senior, it is your responsibility to ensure a high standard of service to potential and existing clients is maintained through adherence to documented standard and procedures as laid out by the management team.

Your responsibilities:

  • You will manage and maintain the company's Windows and Cloud infrastructure, manage Windows Server deployments (on-prem as well as cloud), finetune on-prem as well as cloud-based servers for maximum performance, uptime and availability.

  • You will implement and maintain security policies and procedures, troubleshoot and resolve technical issues. You will perform Windows and Azure administration tasks, such as: manage and implement GPOs. Configuring and managing Azure virtual machines.

  • You will be implementing and managing Azure security policies, administer incident, problem, and change management processes in accordance with ITIL best practices, administer patch management processes to ensure that all systems are up to date with the latest security patches.

  • You will be involved in administer vulnerability management processes to identify and remediate security vulnerabilities in the company's IT infrastructure, administer remediation processes to fix security vulnerabilities that have been identified.

  • You will involve in administer performance management processes to monitor the performance of the company's IT infra-structure, troubleshoot performance issues to identify and resolve problems that are affecting the performance of the company's IT infrastructure.

  • You will perform root cause investigations for major support incidents or problems and provide feedback to seniors and client management.

  • You will take part in an on-call roster and shift work to provide Level 2 & 3 support globally based on shift and provide coaching and guidance to team members on technical troubleshooting and investigation.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Bachelor's degree in computer science or a related field.

  • 10+ years of experience in Windows and cloud administration.

  • Experience with Active Directory, DNS, DHCP, and other Windows networking technologies.

  • Experience with VMware, AWS, or Azure.

  • Excellent troubleshooting and problem-solving skills.

  • Experience with PowerShell scripting.

  • Strong understanding of security principles and best practices.

  • Solid understanding and experience of Azure administration.

  • Experience with Windows Server 2019, Windows Server 2016, and previous Windows server versions.

  • Certification – Azure and Windows certifications MCSA MCSE is desired.

  • Knowledge of ITIL is desired – certification is optional.

  • Excellent written and verbal communication skills.

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