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On-Site Service Specialist

Location: Taipei, Taipei City, Taiwan
Job ID: R0037358
Date Posted: Nov 23, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY TAIWAN CO., LTD.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Your responsibilities:

  • You will be responsible for the management of the facility & and factory network, servers, & and hardware; and liaison to IT vendors to ensure business continuity.
  • You will troubleshoot issues throughout the facility & and with remote users along with:
  • You will be responsible for printers – manage supplies, provide troubleshooting, & and coordinate with technicians.
  • You will be responsible for phones – assist end users with the setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
  • You will be responsible for accounts – manage the use & and upkeep of shared user accounts.
  • You will be responsible for factory PCs – manage deployment of hardware and setup of various types of software.
  • You will be responsible for the network – assist with adding or modifying network connections & and cabling.
  • You will be responsible for hardware – assist & and manage various cabling and peripherals for user workstations.
  • You will be working with multiple teams on IS & and IT needs for the integration of new devices & and machines.
  • You will be providing documentation of issues, solutions, and potential problems.
  • You will provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
  • You will take care of physical stock management of devices and accessories including CMDB updates.
  • You will manage logistics by using local logistics providers to ship and move devices across locations.
  • You will identify and report risks that might downgrade OSS service quality.
  • You will provide support to end users, IT equipment, software in meeting rooms, and similar user collaboration/common areas as part of desk-side support.
  • You will host and support third-party technicians.
  • You will have regular checks of computer rooms including temperature, air conditioning, cabling, and general functionality.
  • You will follow given OSS governance (participate in meetings, follow escalation path, etc.).
  • You will follow OSS procedures defined in Runbook, SOPs, and knowledge articles.
  • Living Hitachi Energy’s core values of safety and integrity means taking responsibility for your actions while caring for your colleagues and the business.

Your background:

  • have completed a formal qualification or completed an apprenticeship in the field of information technology.
  • have two years of professional experience in IT support.
  • have a proactive and solution-oriented mindset and can work independently and self-driven.
  • Proficiency in both spoken & and written English language is required.
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