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On-Site Service Specialist

Location: Cheonan-si, GD, Korea, Republic of
Job ID: R0037359
Date Posted: Jan 24, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity.
Troubleshoot issues throughout facility & with remote users along with:
Printers – manage supplies, provide troubleshooting, & coordinate with technicians.
Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email  along with managing hardware and setup for internal Cisco phones.
Accounts – manage use & upkeep of shared user accounts.
Factory PCs – manage deployment of hardware and setup of various types of software.
Network – assist with adding or modifying network connections & cabling.
Hardware – assist & manage various cabling and peripherals for user workstations.
Work with multiple teams on IS & IT needs for integration of new devices & machines.
Provide documentation of issues, solutions, and potential problems.
Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
Take care of physical stock management of devices and accessories including CMDB updates.
Manage logistics by using local logistic providers to ship and move devices across locations.
Identify and report risks that might downgrade OSS service quality.
Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
Host and support third party technicians.
Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality.
Follow given OSS governance (participate in meetings, follow escalation path, etc.).
Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
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