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Service Representative

Location: Varennes, Quebec, Canada
Job ID: R0037496
Date Posted: May 3, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: Yes

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At Hitachi Energy, our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

General Information:

The service representative will be responsible for executing service work at customer sites ensuring working according to Hitachi Energy and legislative Health and Safety requirements, according to the project schedule and budget, and with utmost professionalism and courtesy to customer staff.


  • Proficient in all aspects of a wide variety of standalone Power Products and their applications such as Transformers (most important).  HV knowledge will be an added weight during the evaluation.

  • Good knowledge of Electric Power Equipment

  • Uses a great deal of analytical skills and makes decisions on complex and technical issues.

  • Is able to build customer relationships and makes recommendation to customers with regards to equipment performance.

  • Performs field activities including trouble shooting and repair of existing & legacy equipment , assembly, installation, testing, commissioning and start-up of new Power equipment

  • Works in collaboration with other departments (sales, marketing and engineering) and bring Field Service expertise.

  • Acts as a mentor towards other Field Service Employees.

  • Handles post commissioning warranty activities

  • Reviews, interprets and comments on technical specifications prior to starting work

  • Recommends technical strategy and resolve technical problems

  • Participates in department administrative tasks

  • Follows scheduling and administrative procedures

  • Participates in technical training

  • Prepare technical reports following site work


  • Familiar with utility substation construction and utility work sites

  • A trade education, college or university diploma/degree in a technical field (electrical, mechanical, etc.)

  • Electrical field service experience of at least 5 years or other relevant substation / transformer experience (i.e. manufacturing, engineering design, factory project management)

  • Sound knowledge of and hands-on experience in Substations Construction, servicing, maintaining, commissioning and repairing of power Transformers and Power System Equipment.  

  • Excellent communication and interpersonal skills

  • Strong customer relationship skills

  • Goal-oriented and self-starter attitude

  • Strong problem solving and analytical skills

  • Experience with relevant planning and scheduling tools

  • Ability to formulate solutions to technical problems, prepare technical quotations and reports

  • Safety minded and proven safe work record

  • Must be willing to travel for development when required

    Must be willing to travel as part of the position’s requirement to provide service for the customers (Primarily in Quebec Canada but will also be required to support the other regions within Canada and international assignments as they occur)

    Must be willing to work under indifferent working conditions and hours of work

    Must have and maintain a valid Canadian driver’s license and driver’s record acceptable to the Government of Quebec and Hitachi Energy Fleet requirements

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries. In fiscal year 2020 we generated business volumes of around $10 billion USD as reported by Hitachi.

Only selected applicants will be contacted. 

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