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Service Distribution Center Technician

Location: Harrodsburg, Kentucky, United States
Job ID: R0035332
Date Posted: Dec 15, 2023
Segment: Astemo
Business Unit: Hitachi Astemo
Profession (Job Category): Customer Service & Contact Center Operations
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Summary:    Under the direction of management, exercises responsibility for execution of department strategies and objectives. This position provides technical expertise and task implementation for specific requirements, determined necessary by site Service Distribution Center (SDC) Management.  The position may serve as a corporate resource to all SDC staff and Management teams from each Astemo sites. This position exercises independent judgment routinely and operates within established guidelines.

Essential Functions: Includes the following (other duties may be documented and assigned by local management and some duties may not apply dependent upon the requirements of the position at each specific (HIAMS)AM site and/or the strengths of the employee and the needs of the company):

Under direct supervision plan, coordinate, and implement projects or processes in a specific technical area or function as determined necessary, by SDC Management. Evaluate current processes, develop improvement plans, and coordinate implementation to enhance safety, quality, efficiency, and/or cost. Provide technical support to other departments, as necessary, including troubleshooting and resolution of area specific technology, process, or equipment issues. Support implementation of new processes, technology, systems, or equipment as required, by   SDC Management. Provide data collection, analysis, action planning, and technical summary reporting for review with the appropriate cross-functional team members and/or internal management. Effectively communicate with cross functional team, area management, related co-workers, contractors, vendors, etc. to ensure project schedule, budget, and planned benefits are achieved with minimal impact to normal operations. Specify, source, and procure necessary tooling, equipment, and resources required to complete assigned projects within established guidelines.  Promote and support continuous improvement of existing departmental systems and procedures.  Perform all assigned responsibilities in a timely, responsible, and cooperative manner.  Support all business objectives of the company by aligning Service Distribution Center (SDC) activities with the organizational goals and objectives.  Exceptional customer service skills and the ability to work with all levels of staff required.  The ability to maintain strict confidentiality of information is required.  Responsible for maintaining a safe workplace and following all regulations and requirements related to safety and environmental compliance.  Responsible for following all quality policy standards.

Normal Duties related to the Laser Machine:

Coordinate with third party vendor to design and fabricate fixtures. Program the markings (Keyence software). Setup the sequencing (Worx software). Write or edit laser machine documentation. Perform maintenance activities on the laser machine. Operate the laser machine and run production parts.


Knowledge, skills & abilities: Experience with Microsoft Office applications is required.  Experience with SolidWorks is preferred.  Must be able to perform each essential duty satisfactorily.  Possess ability to perform duties utilizing current company software applications.  Excellent interpersonal, organizational, verbal and written communication skills required.  This position performs job duties in an ethical and professional manner.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:  Technical certification or Associates Degree preferred (required).

Experience:  3 years prior related experience preferred.

Supervisory Responsibilities:  Supervisory responsibilities are not required for this position.  

Working Conditions:

Physical Demands:  Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 40 pounds.  Ability to work 40 – 60 hours per week, including weekends and holiday work.    

Travel:  Domestic travel required (average less than 2 days per month) and international travel may be rarely required, to meet standard job requirements.    

Work Environment:  Working environment likely balanced between office, shop, and lab, with significant exposure to warehouse and/or manufacturing areas.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.

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