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USER EXPERIENCE RESEARCHER (Specialist - grade 10) IRC205345

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Job ID: IRC205345
Date Posted: Feb 8, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Usability and Design
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: Yes

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Description:

Excellent English Level: Bilingual

Requirements:

A high performing and influential individual contributor who owns programmatic research and thought leadership in key initiatives or product areas, actively partners with cross-functional teams, and drives strategic user insights and recommendations across multiple customer experience touchpoints.
5-10 years related professional experience with a suitable advanced degree. 8+ years experience if no advanced degree.
Advanced and above English level and experience conducting workshops, remote mobile testing, interviews and dynamics with native and foreign english speakers.
Possesses a strong understanding of user centered design.
Demonstrates strength in 1-2 advanced research methodologies.
Experience in Research software tools.
Expert in many of the following methodologies, familiar with most:
Usability studies (lab and remote)
Biometrics
Surveys
Interviews
Focus groups
Heuristic evaluations
Card sorting
Experimental design
Two to three case studies (in english or with a side explanatory paragraph in english in case materials are in spanish) showcasing research processes from initial requirements and goals to deep exploration and consequent insights for implementation.
Experience in travel, tourism, hotel and flights booking, check in/outs will be a super plus!

Job Responsibilities:

Moderates or fields research studies, analyzes data, reports on research, and design research studies independently.
Plans and executes user research, documents insights and findings, and suggests necessary product, design, strategy, and branding changes to improve the user experience.
Plans and manages user research programs in a functional area.
Mentors junior researchers on research techniques.
Communicates research results through storytelling and persuasion techniques that build trust with partners .
Guides others on the best practices and approaches for clear, concise and organized communication.
Tailors communications (content focus, style, format, etc.) for different audiences as appropriate.
Advocates for the work of the User Research org to stakeholders.
Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to customer needs and pain points.
Recommends improvements to the user experience by applying systems thinking across boundaries.
Works as the user and customer advocate in a team that is applying user-centered design methodologies to develop new products or enhance existing products based on customer needs and behaviors.
Identifies emerging customer and user needs to support the development of new products
Develops frameworks that help a user-centered design team to fully understand who their users and customers are, what behaviors they exhibit, and what their needs and pain points are.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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