Onsite-Support Specialist

Description

Your responsibilities:

• Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity; 
• Troubleshoot issues throughout facility & with remote users along with: Printers – manage supplies, provide troubleshooting, & coordinate with technicians; Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email  along with managing hardware and setup for internal Cisco phones; 
• Accounts – manage use & upkeep of shared user accounts; 
• Factory PCs – manage deployment of hardware and setup of various types of software; 
• Network – assist with adding or modifying network connections & cabling; 
• Hardware – assist & manage various cabling and peripherals for user workstations; 
• Work with multiple teams on IS & IT needs for integration of new devices & machines; 
• Provide documentation of issues, solutions, and potential problems; 
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required;  
• Take care of physical stock management of devices and accessories including CMDB updates; 
• Manage logistics by using local logistic providers to ship and move devices across locations; 
• Identify and report risks that might downgrade On Site Support (OSS) service quality;  
• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support; 
• Host and support third party technicians; 
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality; 
• Follow given OSS governance (participate in meetings, follow escalation path, etc.); 
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles;
• Drivers license beneficial for this job role.

Your background:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology;
• Two years of professional experience in IT support - Service Now, MS Office 365, Windows, iOS, Asset Management Tools;
• Fluent in local and English language;
• Proactive and solution-oriented mind-set and have the ability to work independently and self-driven;
• Strong Analytical and communication skills;
• Problem Solving;
• Incident responding skills;
• Conflict Management;
• Learning agility;
• Customer focus.