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Onsite-Support Specialist

Location: Sevlievo, Gabrovo, Bulgaria
Job ID: R0037662
Date Posted: Feb 23, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY BULGARIA EOOD
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Your responsibilities:

  • Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity; 
  • Troubleshoot issues throughout facility & with remote users along with: Printers – manage supplies, provide troubleshooting, & coordinate with technicians; Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email  along with managing hardware and setup for internal Cisco phones; 
  • Accounts – manage use & upkeep of shared user accounts; 
  • Factory PCs – manage deployment of hardware and setup of various types of software; 
  • Network – assist with adding or modifying network connections & cabling; 
  • Hardware – assist & manage various cabling and peripherals for user workstations; 
  • Work with multiple teams on IS & IT needs for integration of new devices & machines; 
  • Provide documentation of issues, solutions, and potential problems; 
  • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required;  
  • Take care of physical stock management of devices and accessories including CMDB updates; 
  • Manage logistics by using local logistic providers to ship and move devices across locations; 
  • Identify and report risks that might downgrade On Site Support (OSS) service quality;  
  • Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support; 
  • Host and support third party technicians; 
  • Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality; 
  • Follow given OSS governance (participate in meetings, follow escalation path, etc.); 
  • Follow OSS procedures defined in Runbook, SOPs, knowledge articles;
  • Drivers license beneficial for this job role.

Your background:

  • Have completed a formal qualification or completed an apprenticeship in the field of information technology;
  • Two years of professional experience in IT support - Service Now, MS Office 365, Windows, iOS, Asset Management Tools;
  • Fluent in local and English language;
  • Proactive and solution-oriented mind-set and have the ability to work independently and self-driven;
  • Strong Analytical and communication skills;
  • Problem Solving;
  • Incident responding skills;
  • Conflict Management;
  • Learning agility;
  • Customer focus.
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