On-Site Service Specialist

Description

The Onsite-Support Specialist will be responsible for providing technical support to end-users. The ideal candidate will have excellent communication skills and be able to troubleshoot and resolve technical issues in a timely manner. 

Responsibilities:

• Provide technical support to end-users.
• Cooperating with L2/L3 support to help with incident troubleshooting and change implementation
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• Troubleshoot and resolve technical issues in a timely manner.
• Maintain and update hardware and software systems.
• Install and configure hardware and software components.
• Monitor hardware, software, and system performance metrics.
• Train end-users on hardware functionality and software programs.
• Document technical issues and resolutions.

Your background:

• Excellent problem-solving and troubleshooting skills.
• Communicative knowledge of English, for daily communications.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service focus.
• Collaborative mindset.
• Hands-on problem-solving ability.

What we can offer:

• 7,5 hours working day.
• 5 weeks of vacation.
• Meal vouchers in amount of 100 CZK per a day.
• Pension insurance contribution.
• Cafeteria bonus scheme in amount of 6.000 CZK per year.
• Loyalty award.
• More paid days for a private occasion.
• Flexible working hours.
• After training you can work mostly from home.