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On-Site Service Specialist

Location: Trutnov, Královéhradecký kraj, Czechia
Job ID: R0038295
Date Posted: Jan 25, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY CZECH REPUBLIC S.R.O.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

The Onsite-Support Specialist will be responsible for providing technical support to end-users. The ideal candidate will have excellent communication skills and be able to troubleshoot and resolve technical issues in a timely manner. 

Responsibilities:

  • Provide technical support to end-users.
  • Cooperating with L2/L3 support to help with incident troubleshooting and change implementation
  • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Maintain and update hardware and software systems.
  • Install and configure hardware and software components.
  • Monitor hardware, software, and system performance metrics.
  • Train end-users on hardware functionality and software programs.
  • Document technical issues and resolutions.


Your background:

  • Excellent problem-solving and troubleshooting skills.
  • Communicative knowledge of English, for daily communications.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Software maintenance and testing capability.
  • Basic knowledge of networking principles and operating systems.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service focus.
  • Collaborative mindset.
  • Hands-on problem-solving ability.

What we can offer:

  • 7,5 hours working day.
  • 5 weeks of vacation.
  • Meal vouchers in amount of 100 CZK per a day.
  • Pension insurance contribution.
  • Cafeteria bonus scheme in amount of 6.000 CZK per year.
  • Loyalty award.
  • More paid days for a private occasion.
  • Flexible working hours.
  • After training you can work mostly from home.
     
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