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Customer Service Associate International Contract Management

Location: Mount Pleasant, Pennsylvania, United States
Job ID: R0037135
Date Posted: Dec 6, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Internship
Job Schedule: Full time
Remote: Yes

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General Information:

Hitachi Energy is committed to creating a sustainable, flexible, and secure energy system. We need talented people from different
backgrounds, genders, and cultures to achieve our purpose of advancing a sustainable energy future for all. Our goal is to attract diverse
talent by providing a paid full-time, 12-week learning opportunity for students at all levels (bachelor’s, master’s, and Ph.D.) across the United
States and Canada.
Internships are first and foremost a learning experience for a student. We treat interns like fellow team members and assign work that is not
only impactful to the organization, but to their own professional development. We encourage our interns to challenge the status quo with their
unique points of view and highlight how they can create real impacts in helping us solve the challenges of today and the demands of
tomorrow. Since our company is global, interns will also have a chance to work in our global teams on projects that impact our customers
around the world.

Your Responsibilities:

  • Manage contents of contracts for specific details to ensure compliance to corporate policies as well as national & foreign government regulations.
  • Manage contracts from order-entry process until product is delivered to the customer and payment is received.
  • Expedite all orders for necessary documentation, i.e. Import License, Export License, Letters of Credit, Inspection Authorization, etc.
  • Prepare all necessary shipping documentation, i.e. Invoice, Packing List, Certificate of Origin, USMCA Certificate, all documentation required on a Letter of Credit, etc.
  • Maintain vast relationships within Hitachi Energy and among external parties (e.g. banks, steamship lines, freight forwarders, packers, customers, etc.) to provide our customer with the highest quality customer service

Your Background:

Intern - undergraduate Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States Recent experience working with international transportation operations, especially with Export Compliance Knowledge of INCO terms Previous experience with business-to-business (B2B) customer support; international client support experience is preferred Knowledge and skill in utilization of computer databases, applications, & systems – efficiency using MS-Office (Excel, Word, PowerPoint, etc.) is necessary, and experience using SAP is highly preferred

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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