Job ID: R0036855
Date Posted: Dec 22, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY LTD
Profession (Job Category): Quality Management
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. As a Local Product Group of High Voltage Products, the High Current Systems unit is responsible for the development, sales, manufacturing, and service of generator circuit-breaker systems.
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
In this dynamic role, you will be solving quality related cases which happen on our customer sites, by working closely with our Project Managers, the quality team and with our colleagues from Research & Development. If needed, you will perform coordinate root-cause analysis, prepare reports and convince key stakeholders, in order to act quickly so that our customers are satisfied with our products and services.
Customer Case handling / Troubleshooting, including handling customer complaints
Coordination of Exchange Actions (product or material replacements) and related Root Cause Analysis
Preparation of 8D reports
Definition and implementation of improvements based on customer feedback
Management and analysis of quality related data for our Generator Circuit Breaker product family and performance analysis with the use of the data cube
Commercial or technical education
2 to 5 years relevant experience (projects during studies count)
Familiarity with the use of MS tools. SAP experience is an advantage
Good English language skills. Knowledge of German language is a plus
First experience in a multicultural matrix organization
Open to challenges, Yellow-belt certification is a plus
Ready to influence stakeholders and manage expectations by communicating effectively
Very good organizational skills