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Field Service Technician B

Location: Nashville, Tennessee, United States
Job ID: R0039049
Date Posted: Dec 8, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY USA INC
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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Description

About the Role:

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas.  

You will be the provider of technical support for Transformer Service, part of the US Transformer HUB. Reporting to the Regional Field Operation Manager, your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to identify new business opportunities. 

Responsibilities:

  • Delivering outstanding and professional service, remotely or on-site, in key categories, e.g. installation and commissioning, maintenance, repairs, advanced services, extensions, upgrades and retrofits, end-of-life services and replacements.
  • Exceeding customer expectations by understanding and anticipating current and potential needs.
  • Coordinating logistics of resources and spare parts for all site Service jobs.
  • Perform tasks requiring the ability to read and work from applicable electrical and mechanical drawings, and/or instruction and technical manuals.
  • Perform applicable internal work such as bushing connections, lead clearance, tapping, crimping, taping, contoured joints, etc.
  • Identifying and developing potential sales and business opportunities based on knowledge of customers and collaboration across Hitachi Energy.
  • Suggesting product and process improvements within the business to enhance operations and customer service.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  • Repair, re-gasket, assemble and disassemble equipment as directed. With direction, perform activities requiring use of all applicable mechanical hand tools.
  • With Direction Operate and maintain Vacuum Oil Processors (VOP’s) and oil handling equipment. Complete vacuum oil processing logs
  • Have a strong understanding of the theory of operation and construction of transformers, current transformers, bushings, etc.

Requirements:

  • Associate’s degree and 2 years of experience or High School Diploma with 5 years’ experience, as well as technical/vocational, or apprenticeship training
  • Ability to travel domestically is an essential part of this position
  • Travel up to 85%

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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