HR Operations Time & Attendance Lead North America

Description

General Information:

Hitachi Energy is seeking for a HR Operations Time & Attendance Lead North America for its Raleigh, NC location.

Your Responsibilities:

• Collaborate with HR leadership and key stakeholders in supporting time and attendance service delivery and sharing best practices.
• Develop and manage strategic solutions for process, identifying overall needs (Local, Regional & Global).
• Work closely with local time SMEs in driving initiatives and enhancements
• Drive the requirements gathering process, performing impact analysis for HR processes, supporting development and testing, and monitoring implementation.
• Prepare local and global guidelines & instructions for time and attendance process.
• Delivering training for new time SMEs or when new features are released.
• Supporting and creation of standard and ad hoc reports and answering questions from time SMEs.
• Receive and act on error notifications generated by integrations.
• Responsible for Tier 2 and 3 HR tickets resolution providing support for complex and major issues.
• Log tickets with IT or vendor and manage escalations.
• Support Local Time SMEs for clocks.
• Communicate with Local SMEs in case of general incident and interacting with Support Manager / Business Analyst.
• Manage vendor KPIs and act as HR Time Support & Escalations for leadership.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• 5+ years of experience as a time expert with UKG Pro Workforce Management (previously Kronos Dimensions) or ADP Workforce Management.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Demonstrated experience in requirements gathering, testing and implementation of time systems.
• Demonstrated ability in stakeholder communication and management.
• Demonstrated ability in coaching and training.
• Good project management skills.