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Service Operations Analyst Intern

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Location: Raleigh, North Carolina, United States
Job ID: R0039733
Date Posted: May 28, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY USA INC
Job Schedule: Full time
Remote: No

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Description

Hitachi Energy Grid Integration Service seeks a Service Operation Analyst Intern; if you are looking for an exciting place to work, please take a look at the qualifications below, the ideal candidate will support the Administration of Service-related quotes, parts, and projects.
 

Typical duties/responsibilities:

  • As a Service Operations Analyst Intern, you will assist multiple Project Managers in the day-to-day administration of various projects.  Activities include but are not limited to booking orders; invoicing; shipping; generating transmittals; producing purchase requisitions/orders; electronic filing and processing.
  • Learn and use existing ERP systems to provide information for various aspects of proposals and projects (tax, credit, order tracking)
  • Monitor, report and drive sales leads using Salesforce reporting to management.
  • Assist with order tracking, shipping, and reporting.
  • Establish contacts with suppliers and customers to independently quote, process, and deliver small one-time parts orders.
  • Garner a basic understanding of the technology used in order to estimate service work.
  • Raise Project Manager awareness of any areas behind schedule in the scope to be expedited. 
  • Lead group meetings on the current status of all jobs based on input from various resources.
  • Work directly with customers to cultivate sales opportunities and prepare all necessary documentation to provide appropriate parts and service quotes.
  • Develop and provide routine financial reports to management to broadcast department metrics and statistics.
  • Perform mathematical calculations, organize data, prepare graphics and presentations, and assemble data packages, applying own knowledge and experience toward the resolution of problems.

Requirements:

  • Rising junior or senior obtaining their bachelor’s degree in finance, accounting or administration OR master’s student with one year left before graduating
  • Analytical mindset, ability to analyze large sets of data and provide meaningful insight.
  • Strong communication, listening, and presentation skills.
  • Ability to independently manage and prioritize tasks in a fast-paced, constantly evolving environment.
  • Attention to detail and good organizational skills.
  • Ability to successfully interface with customers, suppliers, and HITACHI ENERGY internal personnel (some international) to resolve project issues of equipment delivery and invoicing.
  • Self-starter with the capability to drive and complete assigned tasks with minimal oversight.
  • Ability to research terms and conditions to resolve issues and questions.
  • Must function well in a matrixed team setting and be well organized to accommodate requests/actions from a broad number of stakeholders.
  • Analytical ability to review financial data and identify any errors and ensure accurate reporting.
  • Strong interpersonal skills to professionally manage expediting, information requests, and probing to ensure deliverables are met and potential delays are identified as early in the process as possible. 

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