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Global Crisis Communications Manager (f/m/d)

Location: Madrid Spain
Job ID: R0039319
Date Posted: Jan 11, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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As the Global Crisis Communications Manager for Hitachi Energy, you will be working in a hands-on and operational role with responsibility for handling the communications related to incidents to mitigate potential impact for the company and affected stakeholders. You will also handle global crisis communications matters to safeguard company reputation in sensitive or crisis situations. You will report to the Global Head of Public Relations and Content Strategy and work closely with the Crisis Management team in Hitachi Energy and our Head of Crisis Management. In your role, you will also work with the PR & Content team outside of incidents / crisis periods.  

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. For this role we follow a hybrid work structure where you can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences.

Your Responsibilities 

  • Responsible for all global incident and crisis communications activities in close cooperation with the crisis management team. This includes anticipation, planning, execution, and follow-up of all crisis communication activities, both internally and externally.

  • Coordinate communication efforts across different departments and stakeholders during incidents and crisis situations. Manage internal and external communications to ensure consistent messaging, and conducting post-crisis communications evaluations.

  • Develop comprehensive crisis communications plans and protocols, and identify potential risks and vulnerabilities.

  • Identify and remain at the forefront of emerging trends relating to the breadth of topics to pre-empt and inform response to potential crisis.

  • Manage crisis communication guidance, processes, activities to safeguard company’s reputation in  close collaboration with crisis team members, Head of Communications, Head of Public Relations and Content Strategy, and Head of Crisis Management.

  • Responsible for global crisis communication tool and further build out related processes, templates and trainings.

  • Provide crisis communication trainings to the local management teams and communication colleagues.

  • Regularly update and evaluate the effectiveness (outcomes and activities) of crisis communication activities against agreed objectives and KPIs, including monitoring and timely reports.

  • Write and review playbooks, statements, QAs in alignment with the key messaging during high pressure situations

  • Ensure smooth information flow and close alignment with internal crisis team members

  • Build and maintain strong and trusted relationships with key internal and external stakeholders

  • Work with the global PR & content team to support daily activities (e.g media, content, special projects) outside of incidents / crisis periods.

Your background

  • Masters or Bachelor’s degree in Communications, Business, Marketing or other relevant related discipline.

  • Minimum of 10 years of global experience in communications with specialization in crisis, media and content

  • Experience with the energy, technology sector

  • Experience in crisis communications related to cybersecurity incidents is preferred

  • Proven track record of cross functional communication skills

  • Understanding of relevant media and communication channels

  • Ability to navigate a fast-paced, heavily matrixed organization

  • Direct work experience with senior leadership/management 

  • Extensive experience in managing complex projects with multiple resources and stakeholders with ability to work under pressure to meet demanding deadlines

  • Exceptional English writing skills with ability to research, write, fact-check, and edit a variety of communication pieces for target audiences with minimal supervision

  • Ability to navigate a fast-paced, heavily matrixed global organization

  • Ability to work independently and collaboratively as part of a team

  • Strong ability to navigate sensitive situations and strong interpersonal skills

  • Fluency in English both spoken and written. Other languages an added advantage

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