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Quality & Continuous Improvement Manager

Location: Arese, Milano, Italy
Job ID: R0037973
Date Posted: Jan 31, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Quality Management
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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The Quality Manager will lead the entire quality function and be a part of the business's management team. Using the management skills and experience to establish and maintain a Quality Culture, by assuring and controlling quality with systems, tools and teams to meet customer expectations while ensuring sustainable operations.

  • Establishing and maintaining all necessary systems and internal controls required to deliver stable quality performance through the value chain, which cover from R&D Engineering to production assembly quality control and testing and drive sustainable improvements to meet customer and stakeholder ‘expectations. 

  • Serves as a change agent within the leadership team as well as within the Global BU Quality Continuous Improvement function.

  • Continually challenges conventional thinking and drive accountability for business operational results including lead time, inventory, cost etc.

  • Ensures the Voice of the Customer is represented in business, by utilization of customer feedback processes, complaint resolution and result of customer feedback data analysis.

  • Promotes behavioural change to continuously improve performance through programs and initiatives.

  • Drive Quality Assurance and Control, ensuring compliance to corporate regulations and regulatory requirements.

  • Drive Top Quality issues and reports, analyses and acts on KPIs. Ensures conformance with applicable Hitachi Energy regulations, instructions related to quality, driving audit plan and program.

  • Deploy and execute the strategy to continuous improvement deployment with L6S and other Continuous Improvement methodologies.

  • Work in close proximity to SCM to ensure supplier quality to our products.

  • Lead the quality function within the GCoC, ensure appropriate staffing and competences, drive development of the team.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • Bachelor or above in Electrical/Mechanical/Manufacturing Engineering etc.

  • More than five years related experience in quality management and system management.

  • At least three years team management experience.

  • Strong communication skill to different stakeholders (BU/Company/Customer).

  • Strong problem-solving skills, learning agility with 6S Black Belt or Green Belt certification.

  • Strong experience in quality management methods, quality improvement tools and measurements systems, including 8D, DFMEA and PFMEA

  • Strong Leadership capability to solve conflicts.

  • Ability to motive and develop people.

  • Result-orientated and experience of being a Change Agent challenging conventional thinking, approach and methodology and driving improvements.

  • Experience in design or manufacturing assembly of electromechanical components, electrical and electronic equipment.

  • Experience in product quality management in the energy or mobility industry preferred.

  • Ability to communicate fluently and effectively in both English and Italian.

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