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Customer Quality Engineer

Location: Suqian, Jiangsu Sheng, China
Job ID: R0039901
Date Posted: Dec 21, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY JIANGSU HIGH VOLTAGE APPARATUS CO., LTD.
Profession (Job Category): Quality Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Your responsibilities:

  • You will be responsible for customer complaints, feedback, timely response, as well as positive and effective communication with customers.
  • You will be responsible for customer complaints and feedback, organize problem solving (8D) team in the factory, complete 8D report and submit to customer.
  • Provide service for customers on quality issues and after-sales issues, manage and supervise customer service personnel.
  • You will monitor the performance of the client's products for quality problems and after sales performance, make statistical analysis and feedback to the factory for improvement.
  • Conduct regular internal supervision and audit on behalf of customers to verify the implementation of relevant improvement measures. Other works arranged by managers.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold a university and above degree.
  • More than 2+ years of working experience, work experience in foreign company is preferred.
  • English reading and writing can be used as working language, fluent in listening, speaking, reading and writing; CET 6 is preferred.
  • Easy going, strong organizational and communication skills.

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