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Quality and Continuous Improvement Leader

Location: Raleigh, North Carolina, United States
Job ID: R0039232
Date Posted: Dec 23, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY USA INC
Profession (Job Category): Quality Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Mission Statement:

Support operational excellence across all business processes for the benefit of our customers, our business, and our colleagues. This is achieved through flawless execution of an integrated quality management system and the passionate pursuit of a sustainable quality and continuous improvement culture built with total employee engagement.

Main Responsibilities:

  • Quality Leadership - Function as a role model for the behavior required to support a Quality and Continuous Improvement culture. Influence senior management and peers to ensure the correct thinking and decision making required to support the implementation and execution of the Hub Quality Strategy. Act independently to Operations as an internal advocate for customers in Quality-related issues and decisions.
  • CI Deployment - Execute the Hub Continuous Improvement Strategy through utilization of Lean Six Sigma and other improvement methodologies. Lead team-based improvement projects, Kaizen events, and structured problem-solving activity. Facilitate best practice sharing within your locations and collaborate with key stakeholders to achieve buy-in. Serve as change agent across the business.
  • Voice of the Customer - Ensure the Voice of the Customer is represented within the local business, by utilization of customer feedback processes like customer surveys, complaint resolution, and customer feedback data analysis. Challenge the management team with customer experience feedback and input to decisions. Enable and coach teams to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
  • Business Partnership - Understand the organization’s vision, objectives, and improvement needs and suggest projects and improvement actions that support objectives. Work with leaders to identify and access the best resources (internal or external) with which to work.
  • Quality Assurance & Compliance - Ensure appropriate Quality Assurance methods are applied to prevent mistakes when delivering products, projects, or services to customers enabling Hitachi Energy to meet customer and stakeholder needs/expectations. Monitor and utilize analytics of Quality data from all parts of the business to identify risks, failures, and non-conformances within the businesses. Ensure that appropriate corrective and preventive actions are taken, and solutions are managed to closure. Drive towards a learning organization enhancing lessons learned, best practices, and audit processes.
  • Quality Management Systems - Ensure compliance with all regulations, policies, and procedures as defined in the Hitachi Energy Business Management System. Establish governance of local process owners to ensure the timely management of their accountable content, including the coordination of all necessary assessment and audit programs across the Business.
  • Q&CI Governance - Define and manage a robust control system to ensure that all relevant Quality and Continuous Improvement processes are performing according to plan. This includes analysis of any gaps vs. plan in process Key Performance Indicators (KPI) and Business Metrics for both functional and operational processes. Where gaps exist, ensure clear ownership and execution of corrections and corrective/preventive actions.
  • Organizational Development - Provide training, coaching, and facilitation support to individuals and teams so that they are better equipped to drive their improvement efforts for themselves. Support/train in line with learning and development structure for respective locations and functions. Assess the competencies and knowledge required to execute all Quality processes against the existing resources in the organization. Where gaps exist, develop and monitor training and development plans in conjunction with process owners. Develop functional training content where needed.

Minimum Qualifications:

  • Bachelor’s Degree and 7+ years of relevant experience
  • Lean Six Sigma Black Belt
  • Quality Management System experience
  • Advanced root cause analysis and problem-solving skills
  • Proven track record of improving the Customer Experience
  • Hoshin Kanri/Strategy Deployment experience preferred

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.

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