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Tap Changers Diagnostic Specialist (f/m/d)

Location: Raleigh, North Carolina, United States
Job ID: R0040525
Date Posted: Jan 17, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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For our transformer service business, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. 

Our Transformer Service business is part of the Global Product Group Transformer Components and Services.

Working as Tap Changers Diagnostic Specialist, you will ideate, develop, implement and maintain diagnostic algorithms to assess the condition of various types of tap changers, translating data into actionable information.

You will support our customers to manage their transformer fleets throughout the lifecycle by providing expert monitoring and diagnostic services for tap changers, safeguarding the electrical infrastructure by detecting early signs of potential failure, enabling predictive maintenance, optimizing asset utilization and minimizing downtime.

You will be accountable to ensure technology leadership on tap changers monitoring and diagnostics while contributing to our customer satisfaction and profitable growth.

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. For this role we follow a hybrid work structure where you can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences.

Your responsibilities

  • You stay up to date with the latest technology solutions, international standards, market trends and customer requirements relating to transformer monitoring and diagnostics, with specific focus on tap changers

  • You propose novel solutions in the field of tap changers monitoring and diagnostics

  • You work in close collaboration with product management to define the monitoring and diagnostic services development roadmap

  • You drive the development and the implementation of tap changers monitoring and diagnostic algorithms, making sure they are properly documented and implemented in the appropriate IT tools and that they stay up to date

  • You prepare training material and deliver trainings sessions to designated service units

  • You participate in international pre-standardization and standardization work

  • You provide deep technical support to root cause analyses and issues resolutions, making sure lessons learnt are integrated in our algorithms

  • You provide advanced technical support to other functions (e.g. Engineering, Supply Chain, Sales, …), participating in meetings with customers and suppliers as needed

  • You participate in trade shows on request to better identify customer pain points and associated consequences.

  • Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

  • MSc or BSc Engineering degree or equivalent diploma qualification

  • 5+ years of experience in tap changers service and/or engineering.

  • Strong technical background on tap changers in general, including diagnostic equipment, test sets, tools, safety protocols and typical maintenance and repair procedures

  • Direct experience in installation, commissioning and on-site activities is a plus

  • Knowledge of tap changer monitoring systems, including digital devices, software and communication

  • Data analysis and interpretation

  • Proven experience in transformer engineering studies, diagnostics, and condition assessment

  • Demonstrated experience in interaction with customers and/or international standards groups

  • International experience and intercultural sensitivity

  • Structured and analytical thinking, with a collaborative, solutions-oriented approach and strong communication skills

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