Customer Quality Engineer

Description

Your responsibilities:

• You will be responsible for customer complaints, feedback, timely response, as well as positive and effective communication with customers.
• You will be responsible for customer complaints and feedback, organize problem solving (8D) team in the factory, complete 8D report and submit to customer.
• You will Provide service for customers on quality issues and after-sales issues, manage and supervise customer service personnel.
• You will monitor the performance of the client's products for quality problems and after sales performance, make statistical analysis and feedback to the factory for improvement.
• Conduct regular internal supervision and audit on behalf of customers to verify the implementation of relevant improvement measures. Other works arranged by managers.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a university and above degree.
• More than 2+ years of working experience, work experience in foreign company is preferred.
• English reading and writing can be used as working language, fluent in listening, speaking, reading and writing; CET 6 is preferred.
• Easy going, strong organizational and communication skills.