Associate Client Support Specialist

Description

Business Information:

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
 

Mission Statement:
Hitachi Energy is co-creating global and local solutions to solve the global challenge of an inclusive and equitable carbon-neutral future. We achieve this across industries, geographies and for every step on each customer’s unique journey.

Your Responsibilities:

• Proactively respond to customer queries, requests, and grievances.

• Regular reporting and communication with the Internal team members.

• Follow up with the customer to ensure that the cases are timely addressed and resolved.

• Set up a Webex or teams meeting with customers, as necessary.

• Monitoring customer’s daily processes.

• Analyze and replicate customer problems by testing different scenarios.

• Prepare documentation according to customer needs.

• Assist team in internal documentation.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in IT, Management, or similar degree.

• 6 months of relevant experience (Freshers ‘are also encouraged to apply)

• Excellent command in written and verbal English

• Basic knowledge of MS Office Packages.

• Basic knowledge of SCRUM, Agile methodologies, Project Management tools – Jira etc.

• Analytical and problem-solving skills